This category aims to award the technology program or project which has enabled discernible and measurable excellence in the organization’s ability to make business operations more responsive and effective by leveraging digitally connected products/services, assets, people, and trading partners. These organizations are generally focused on developing new products and services by integrating the business’ external digital connections to its markets and suppliers with the internal digital processes and projects that are directly impacted by customer requirements and ecosystem opportunities. The leading KPI here is critical process cycle time as automated and agile processes are the must-haves to lead in the DX economy. There are 5 major areas where organizations can excel:
To adapt to the evolving nature of the digital economy, this category is now known as Best in Future of Operations.
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|The National Food Institute (NFI) of Thailand is committed to increasing consumer knowledge on food safety of everyday food items and restaurants, as well as awareness of food contaminants and food-borne diseases. As the country progresses with its Thailand 4.0 initiative, NFI has developed and launched the Food Safety AR app to educate the country's increasingly tech-savvy and health-conscious population on food safety. The app's knowledge base was built from research by the NFI, in collaboration with the Agricultural Research Development Agency, National Bureau of Agricultural Commodity and Food Standards, and the Bangkok Metropolitan Administration. The Food Safety AR app allows users to scan food items and packaging, before displaying food safety information on residue, contaminants and pathogens, and other food-related risks. Currently, the app allows users to scan livestock, fishery, fruit and vegetable, and cereal products. In addition, the Food Safety AR app also provides 105 food safety infographics, video animations, and a list of 100 restaurants that are compliant with food safety regulations.|
|Headquartered in Taipei, Taishin International Bank was established in 1992 and currently has 108 business units. In response to an announcement of the Financial Supervisory Commission to double the usage of electronic payment for personal consumption from 26% to 52% in Taiwan and the domestic merchants’ desire to conduct online-to-offline (O2O) transactions via mobile apps, the bank initiated the launch of Taishin pay+, a platform that connects merchants and mobile payments and plays an integral role in the epayment ecosystem. The bank developed a mobile payment module consisting of a storage card number, quick-response (QR) code, and barcode to complement its other existing technologies LETSPAY and Taishin omni-channel platform (TOCP) with the guidance of its 4A project management process. The 4A global + local (GLOCAL) methodology includes business analysis (BA), system analysis (SA), design accomplishment (DA), and quality assurance (QA). By adopting a customer-centric and design-thinking approach, it built an advanced and personalized solution for its target audience. Through the implementation of pay+, Taishin International Bank became a leader in consolidating, acquiring, and maintaining strong relations with businesses. Since its inception in 2018, it has expanded its reach by establishing networks with 8 new merchants and has facilitated trades of over TWD4 billion.|
|As a global leader in providing specialized wastewater treatment solutions, Sembcorp Utilities runs facilities worldwide with a gross water capacity of around 8.7 million cubic meters per day. To better meet customers’ needs using the latest digital technologies, Sembcorp Utilities has developed the Virtual Brain Water (VBW) platform, an intelligent operations management system for the centralized and automated monitoring and control of its global facilities. Several VBW platform capabilities that support real-time operational decisions for water plants are based on customized data analytics solutions that use state-of-the-art machine learning algorithms deployed as platform-as-a-service applications for business consumption. Advanced data analytics algorithms consuming real-time data allow operators to monitor and obtain insights about actual plant operations and conditions in near real time, enabling corrective actions more efficiently. The new capability to provide automated water treatment operations as a service is expected to reduce the business’ time to new markets and clients. The rollout of VBW is anticipated to bring about step change in operational efficiency and business value. The real-time monitoring of plant condition improves the impacts of avoidable effluent quality issues by about 90%, uplifts operational efficiency by 20% through process optimization, and leads to 10% savings on operational cost.|
|The UOB enterprise data strategy and analytics transformation program under the Data Management Office (DMO) aims to drive the adoption and ongoing use of data and analytics across the bank for smarter, faster, and more accurate decision making. This is done through a holistic approach that focuses on people, process, technology, and data. As part of the program, UOB set up the BDAC as a center of excellence to deepen the organization’s data analytics capabilities and provide effective business intelligence solutions for business functions across the bank. UOB also brought together people with expertise in areas such as analytics, technology, finance, and risk to form a multidisciplinary agile team that focuses on delivering data and analytics solutions for the organization. In addition, the bank has been equipping leaders in key markets, including China, Indonesia, Malaysia, and Thailand, with the knowledge and skills to develop local data strategies and gain local insights through the use of self-service business intelligence tools.|
|i2i, which stands for "island-to-island, institution-to-institution and individual-to-individual", is a blockchain-based transaction and retail payments system that aims to serve as a catalyst to inclusive prosperity for the 35 million unbanked in the country by enabling different institutions, such as rural banks, cooperatives, and microfinance institutions to be part of a bigger financial network. It aims to provide immediate access to a wide array of financial products and provide a cost-efficient platform to execute these transactions. With the goal of bringing millions of unbanked Filipinos to the financial system, i2i seeks to connect rural banks into the country’s main financial network without the need to invest or to manage technology given to them by UnionBank at no additional costs, allowing them to focus on customer service and satisfaction.|
|Tenaga Nasional Berhad (TNB), the largest publicly listed utility company in Southeast Asia, has pioneered the use of an Unmanned Aerial Vehicle (UAV) for its operations. Recognizing that conventional visual and condition-based inspection methods lead to inefficiencies and lower data inspection quality, it decided to implement the UAV. Controlled remotely and operating autonomously, the UAV eases inspection work and allows quick and accurate retrieval of data. Integrated with a Geographical Information System (GIS), it acts as a data collector and verification tool through visual and thermal inspection, aerial and route surveying, fault location, slope monitoring, 3D mapping, and safety surveillance, among others. Capitalizing on the strength of artificial intelligence (AI) and drone technology, Tenaga Nasional Berhad sets pre-programmed flight plans for the UAV, captures data in a centralized repository, and conducts thorough analyses to produce comprehensive reports. A safer and more efficient solution, the UAV minimizes risks and offers faster deployment and operation. With its adoption in TNB, productivity and performance rates have improved by 80% and inspection costs have been reduced by over MYR 60 million per year.|
|A global leader in the industry, SK Hynix is the third largest semiconductor company in the world. In response to dynamic market needs, SK Hynix revamped its existing infrastructure and workplace arrangements into an agile and flexible environment. As such, it established a virtual desktop infrastructure (VDI)–based workspace and software-defined datacenter (SDDC) initiated by its CIO and IT planning team. With the SDDC’s unified virtual infrastructure, mass data consolidation and analysis were simplified, additional purchases of hardware were minimized, and dependencies on third parties were significantly reduced. Built with cloud-based technology, a VDI-based workspace supports its employees with an advanced system to securely connect anytime and anywhere. By 2020, SK Hynix envisions an expansion of its SDDC and virtual workspaces, and by 2023, all affiliate companies under the SK Group are targeted to move its workload to the cloud environment. Through its incorporation of digital transformation efforts into its long-term business strategy, SK Hynix equips itself with future-ready approaches aimed to improve its competitive advantage.|
|Korea Airports Corporation is a government-owned enterprise that manages and operates 14 airports across the country. As a focal point of entry, it faces the challenge of managing millions of passengers every day. To accommodate the increasing number of travelers going in and out of its facilities, it introduced a series of smart airport projects to raise its operational efficiencies. A shared platform model was applied to effectively allocate the demand because of low-cost carriers and ease check-ins and baggage drop systems. Leveraging the concept of a shared economy, passenger queues became evenly distributed despite the limited space, with 61 local shared self-service check-in kiosks for domestic counters and an additional 52 for international counters. Security checks were sped up and human errors were reduced through the adoption of a biometric identification system. Korea Airports Corporation also utilized big data and analytics and internet of things (IoT) to improve passenger flow, create a convenient environment, and optimize target time management for on-time flights. By establishing a master plan that recognizes global trends and state-of-the-art technologies, Korea Airports Corporation is consistently working on operating efficiently in a limited space.|
|Specializing in microfinance, Bank Rakyat Indonesia (BRI) is one of the largest banks in Indonesia, catering to consumers in various rural areas in the country. While many financial institutions have continued employing a traditional approach, BRI has piloted the use of branchless and agent operations. From being the first bank in the world to have its own satellite offices, it took a step further into its digital transformation journey by launching a mobile-first and open API strategy for its digital banking. BRILink is an agency-based and office-free financial services arm that capitalizes on mobility and big data analytics. Through its branchless operations, it accelerated the process time and agency selection in key areas. BRILink has eliminated manual paper-based practices and paved the way for easier and more efficient access for remote communities. With the BRILink in place, 121,800 new agents were added, while transaction volume increased by 87%, and transaction value almost doubled to IDR 500 trillion. By revolutionizing how banking is done, customers no longer deal with tedious processes and instead enjoy an integrated and streamlined experience.|
|Because of the challenging nature of oil operations, ensuring the safety of workmen is one of L&T Hydrocarbon Engineering Ltd’s top priorities. It deployed a real-time monitoring system based on IIoT technology and data analytics to map and monitor worker movement. Through a smart wearable and tracker for workers integrated in the cloud, the organization identifies the location and activities of employees and migrates manual activity sheets and job cards into a unified system. With 300 individuals involved in offshore engagements up to 120 days, an integrated dashboard is essential in providing information to site managers on people located in confined spaces, which amplifies risk management efforts. The availability of a mobility-based solution also allows project updates to be logged and tracked with their smart devices. This cohesive and data-centric digital solution has contributed to the improvement of total cycle time by 15%, process cycle time by 20%, and project activity update and critical path completion by 10%. More importantly, health and safety indicators have been positively impacted with zero accidents recorded since the implementation of this technology.|
|Founded in 1950 in Hong Kong, Hung Hing Printing has developed into one of the largest and most trusted printers in Asia, operating over 1,000 production machines in Hong Kong, Mainland China, and Vietnam, with 100,000 customer orders each year. Its ability to maximize capacity utilization plays an important role in meeting customer needs, achieving on-time delivery, and maximizing revenue generation. Smart Planning is an Industry 4.0 solution that enables digital practices of a smart factory to drive the next level of operational excellence, dramatically simplifying production planning and scheduling of the make-to-order business, which comprises many manufacturing and assembly steps. A research-based scheduling engine automatically computes the most optimal schedule based on specifications, delivery date, and priority. Work orders are then assigned and dispatched to the most effective combination of machines and time frame to produce. Industrial IoT sensors draw real-time data directly from production machines and deliver business insights conveniently to a mobile application. Smart Planning has profoundly transformed the planning process in Hung Hing with improved capacity utilization, enabling the company to take on an additional business of HK$71 million in 2018.|
|With the slowdown of China's economic growth, interest rate marketization, and other macroeconomic factors, improving business operations management capabilities has become integral to Industrial Bank's competitiveness. To achieve this goal quickly and establish a sustainable competitive advantage, effectively reduce the cost and risk brought about by the transformation of IT systems, and make better use of the effectiveness of in-process banking projects, the Industrial Bank introduced RPA technology as one of the eight technical directions of Industrial Bank's digital transformation strategy. The Industrial Bank's RPA project has integrated cutting-edge technologies such as optical character recognition and natural language processing, among others. These technologies are currently used in retail, enterprise, credit card centers, operation management, risk management, and other business areas to reduce manpower costs, reconstruct traditional business processes and improve users’ experience, ensure the accuracy of business process implementation and improve service quality, and improve the effectiveness of businesses and meet the needs of business development.|
|Chain of Origin is Nestlé Australia's answer to complete supply chain transparency, from crop to cup and with technology at its heart. As one of the world's largest food and beverage companies, Nestlé worked with its technology partner to develop its Hyperledger Fabric network and invited partners to collaborate with its supply chain transparency efforts. This solution will allow customers and supply chain partners to track their products on the blockchain from the farm all the way through to consumption. Nestle's goal is to set an industry benchmark for transparency in the supply chain and meet growing customer demand for provenance visibility. The Chain of Origin is a solution that will meet growing demands from customers to understand more about where the products they are consuming come from. Through Chain of Origin, Nestlé Australia benefits not just from improved transparency, accountability, and collaboration with partners, but also guarantees responsible sourcing, ensuring its commitment to deliver on corporate social responsibility.|
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