Operating Model Master

This category aims to award the technology program or project which has enabled discernible and measurable excellence in the organization’s ability to make business operations more responsive and effective by leveraging digitally connected products/services, assets, people, and trading partners. These organizations are generally focused on developing new products and services by integrating the business’ external digital connections to its markets and suppliers with the internal digital processes and projects that are directly impacted by customer requirements and ecosystem opportunities. The leading KPI here is critical process cycle time as automated and agile processes are the must-haves to lead in the DX economy. There are 5 major areas where organizations can excel:

  • The ability to digitally connect products and services to enable higher levels of customer satisfaction and information-based revenue opportunities.
  • The ability to connect corporate assets to improve effectiveness.
  • The ability to digitally connect processes, both intracompany and intercompany, to create a more responsive operating capability and improve productivity.
  • The ability to connect operational decision-making to strategies and tactical plans.
  • The ability to shift responsibility for technology governance to operational leadership.

To adapt to the evolving nature of the digital economy, this category is now known as Best in Future of Operations.

Want to read up on the other categories? Head over to our Awards Categories page.

WINNERS' CIRCLE

CompanyPTT Public Company Limited
CountryThailand
Year2020
PTT Public Company Limited (PTT) is the procurement, import, export, and international trade engine of Thailand’s largest oil and gas (O&G) company, PTT Group. PTT puts its strategic focus on utilizing cutting-edge technologies to capture new business opportunities through its five trading offices at major business hubs in Bangkok, Singapore, Shanghai, London, and Abu Dhabi. Its digital transformation (DX) objectives also include improving its speed to market, enabling real-time decision making, and supporting business continuity. PTT has prioritized three areas in its DX strategyleveraging data for 360-degree insights, adopting process improvements to enable lean and accurate operations, and driving agile and dynamic working environments. As such, ihas deployed artificial intelligence (AI) and robotic process automation (RPA) to automate high volumes of repetitive and rules-based tasks. It also rolled out analytics, machine learning (ML), and a whole ecosystem of capabilities, including optical character recognition (OCR), to simplify and streamline end-to-end business processes. Benefits from PTT's DX include the reduction of total manual handling time by 75% from intelligent workflows and savings of approximately US$530,670 within the next three years from operations efficiency. 
CompanyCathay Life Insurance
CountryTaiwan
Year2020
Since 1962, Cathay Life Insurance has upheld its core values of "integrity, accountability, and innovation" in providing its customers with diversified insurance services. The company started its digital transformation (DX) journey in 2018 by adopting a vision of "insurance + technology, happiness is closer" to offer its 8 million policyholders an improved insurance service experience. With the proliferation of new customer characteristics and the emergence of new ecosystems in the digital age, Cathay Life Insurance realized that the digital-savvy generation expects an insurance experience that is frictionless, seamless, and compatible with their daily activities. In response, it instituted project MORE to optimize its overall service and system performance through the establishment of a middleware platform, the introduction of operational robotics, and the deployment of a remodeling collaboration. MORE addresses the front end by empowering and engaging customers and partners in different industries. It has enabled Cathay Life Insurance to reduce manual and repetitive work, strengthen risk controls through external data searches, facilitate model-assisted intelligent underwriting, and introduce Taiwan's first regulatory insurance sandbox program that focuses on ecosystem operations. In 2019 alone, a total of about 44,000 man-hours were saved, and operation efficiency was improved by more than 80% on average, thanks to MORE.
CompanyTaishin International Bank
CountryTaiwan
Year2020
Taishin International Bank is devoted to providing excellent services to its customers. Recently, it implemented its "3S" campaign: simple, sincere and, superior. Simple refers to allowing customers to experience simple and convenient transaction processes, sincere pertains to thinking from the customers' viewpoints, and superior relates to satisfying customers' needs by providing professional and customized financial products and services. As part of this initiative, Taishin International Bank launched a mortgage application that acts as a one-stop appraisal platform. Embedded with GPS, the application allows sales teams to upload images of collaterals directly and connects these to the bank's internal property appraisal system, making mortgage loan applications easier and faster. Consequently, it saves costs on human resource management, reduces front-end sales time used on editing images of collaterals, and strengthens personal information protection. Furthermore, it accelerates the appraisal process. With the mortgage procedure for both employees and customers shortened and simplified, efficiency and customer satisfaction have greatly increased. With the app, Taishin International Bank saves millions annually and reduces efforts made by front-end sales by as much as 55 minutes for each mortgage case.
CompanySingtel
CountrySingapore
Year2020
The Singtel Group is Asia's leading communications groupproviding a diverse range of services, including fixed, mobile, data, internet, TV, ICTand digital solutions. Headquartered in Singapore, Singtel has 140 years of operating experience, playing a pivotal role in the country's development as a major communications hub. In 2019, it launched the Singtel Operating Model Transformation Program (SOMTP) to transform the organization's operating model for developing and enhancing its digital products and services. The program provides the framework to develop innovative digital business models and ecosystems. In doing so, SOMTP enables the company to penetrate new markets. Its key pillars include incorporating rigorous user experience (UX) design practices into product development to meet high usability standards and customer needs, reengineering core systems and processes for seamless and consistent high-quality experiences across devices and channels, reconfiguring digital capabilities to make them reusable and shareable with other Singtel products, and accelerating time to market by adopting agile and DevOps best practices. Since the program's implementation, the company has seen a significant increase in its digital services' adoption, growing in all stages of the customer journey  from discovery and sales to customer care. For instancethe My Singtel app's transactions increased by 40% in 2019. Furthermore, SOMTP has enabled Singtel to accelerate and monetize innovative services for nontelecommunications verticals, such as insurance, wellnessand food and beverage (F&B). 
CompanyAsian Development Bank
CountryPhilippines
Year2020
The Asian Development Bank (ADB) is committed to achieving a prosperous, inclusive, resilient, and sustainable Asia/Pacific while sustaining its efforts to eradicate extreme poverty. To modernize and consolidate its IT monitoring processes, ADB created a real-time IT monitoring and anomaly detection system. Through internal crowdsourcing and gamification, ADB has successfully deployed a new operating model for infrastructure and application performance monitoring. Prior to this initiative, IT monitoring data, alerts, and tools were highly compartmentalized and were based on aging technologies. The deployment of a modern cloud monitoring solution presented an opportunity to break down silos of information, access, and responsibilities while innovatively introducing a DevOps approach to IT health and performance monitoring. The solution leverages digital technologies, such as big data and analytics (BDA), artificial intelligence (AI), Internet of Things (IoT), and robotic process automation (RPA). The key processes transformed include IT monitoring and response, application performance monitoring (APM), and system health and reporting. With its proactive monitoring, business users were spared from significant IT outages. It provides a single source of truth by presenting data from all aspects of ADB's systems. In ADB's newly transformed operating model, each IT team (spanning infrastructure, applications, projects, and so on) has nominated "champions" who become members of an internal community of practice and work toward an official corporate certification.
CompanyCredit Guarantee Corporation Malaysia
CountryMalaysia
Year2020
Established in 1972, the Credit Guarantee Corporation Malaysia (CGC) aims to assist micro, small, and medium-sized enterprises (MSMEs) with inadequate or without collateral and track records to obtain credit facilities from financial institutions by providing guarantee cover on such facilities. The CGC has availed over 470,000 guarantees and financing for MSMEs, which have reached a total value of over MYR75 billion since its establishment. In February 2018, the CGC introduced imSME, Malaysia’s first SME online financing and loan referral platform. imSME serves as an alternative channel for MSMEs to source financing products. Since its inception in January 2020, the imSME portal has received more than 1.2 million visits, with more than 15,000 registered MSMEs under the portal. The robotic process automation (RPA) project was initiated to reduce the turnaround time (TAT) of business processes. Through this project, the CGC has successfully refined the customer repayment posting process. The CGC utilizes real-time information to facilitate customer account status checks across volumes of documents from multiple application screens and processes. The team remotely launched the bot because of the COVID-19 pandemic, and with the RPA project, the CGC has seen a 10-fold increase in throughput, a 50% reduction in turnaround time and unreconciled payments, and a 95% increase in productivity, leading to an unlocked business value and heightened quality and accuracy of reports as marked by zero errors. 
CompanySK Hynix
CountryKorea
Year2020
SK Hynix strives to lead the global semiconductor market by securing technology and cost competitiveness through continuous research and development (R&D) and investments. As such, it built the SK Hynix Manufacturing Cloud environment to work agilely and make fundamental changes in productivity and flexible resource management to increase revenue. The environment implementation's three main benefits include workflow simplification and automation, its shared resource pool's elastic resource utilization, and employee empowerment, which enables employees to focus on creative and innovative tasks. With the SK Hynix Manufacturing Cloud, the company developed 160 workflows in just 15 days since the system's launch. Before, it took at least three months to build new production services because of the infrastructure investment's complexities and procedures. Additionally, the manufacturing cloud brought immediate benefits in improving the infrastructure's flexibility and future reinforcement workflow through its automation portal. The cloud also consolidated siloed resources to eliminate disparities throughout departments and enhance the overall resource utilization through real-time monitoring. In all, the SK Hynix Manufacturing Cloud's adoption is expected to form the foundation of SK Hynix's forward leap in bringing agility to work environments and innovating manufacturing infrastructures.
CompanyPetrosea
CountryIndonesia
Year2020
Petrosea is a multidisciplinary contract mining, engineering and construction, and oil and gas services company with a track record of achievement in Indonesia for over 48 years. Petrosea offers complete pit-to-port mining solutions, integrated engineering and construction capabilities, as well as logistics support while demonstrating a commitment to safety, health and environment, quality management, and business integrity. Project Minerva, which stands for "Mining Engineering and Construction Advanced Analytics," is one of the most significant initiatives launched by Petrosea as a strategic step to carry out the digital transformation (DX) of its mining operations. The aim of Project Minerva is to catalyze Petrosea's transformation in order to ensure sustainable superior performance in the years to come. Project Minerva was launched at one of the company’s most challenging and remote sites in East Kalimantan, where Petrosea has deployed multiple Industry 4.0 use cases, such as optimized truck dispatch, real-time monitoring, and drone surveys, which transformed this project from a loss-making entity into a profitable one in just over six months. Because of the success of Project Minerva, Petrosea was selected by the World Economic Forum as the only mining company and the only Indonesian-owned company to join its Global Lighthouse Network.
CompanyBajaj Allianz General Insurance
CountryIndia
Year2020
Bajaj Allianz General Insurance is a private general insurance company in India and a joint venture (JV) between Bajaj Finserv (which was formerly part of Bajaj Auto) and Allianz SE, a financial services company from Germany. Seeing the exponentially increased number of issued policies since 2018, Bajaj Allianz General Insurance launched its Digi-Swasth project to create a 100% digital and paperless process for customers. The Digi-Swasth mobile app is an industry-first initiative, in which the entire preinsurance check-up process is digitized from onboarding, offline screening and medical checkups, risk assessment, and report and policy generation. With the mobile app's end-to-end integration, its policy administration system's customer portals, and third-party administrator systems, core, and external platforms, Bajaj Allianz General Insurance has completely automated its process through digitally transferring proposal details, policy information, and medical records and data. Digi-Swasth enables electronic data interchange (EDI), allows live status availability to customers and stakeholders 24/7, and reduces dependencies. With Internet of Things (IoT), artificial intelligence (AI), and machine learning (ML) as key technologies improving user experience (UX), Digi-Swasth represents Bajaj Allianz General Insurance's initiative to digitally transform with customer centricity as its core.
CompanyArup
CountryHong Kong
Year2020
Arup is an independent firm of designers, planners, engineers, architects, consultants, and technical specialists working across every aspect of today’s built environment. Digital transformation has allowed Arup to shape a better world, deliver future-proof outcomes for clients, and contribute to sustainable development. To keep Arup at the forefront of innovation, it set an ambitious goal in 2017 to be the digital leader in the built environment. As a trust-owned firm with no external investors, Arup's unique structure fosters a distinctive culture and intellectual independence in its digital transformation (DX) program. Through its DX program, it created awareness and motivated, challenged, and empowered its own people to accelerate innovation. As a global firm, Arup has embarked on a journey to enhance the way it works through digital tools and solutions, which are widely adopted, supported, and improved by 16,000 colleagues working in over 140 countries. In East Asia, around 1,000 colleagues have participated in the program, which includes training sessions and workshops, bootcamps, knowledge sharing sessions, and innovation labs. Arup has invented over 1,600 digital tools to enhance client project–related workflow and developed an award-winning smart building suite of analytics and solutions enhancing advisory services in sustainability, fire, and Smart City domains as digital services.
CompanyState Grid Shanghai Electric Power Company
CountryChina
Year2020
State Grid Shanghai Electric Power Company is a large-scale enterprise engaged in power transmission, distribution, and sales in Shanghai. It dispatches the Shanghai power grid in a unified manner. The power supply covers the entire Shanghai administrative area, providing power transmission to over 24 million people and electricity service to more than 9 million households. Based on the concept of supply chain control tower tools, the State Grid Shanghai Electric Power Company has established a modern supply chain smart operations center for power grid enterprises, which gathers both internal and external business data and Internet of Things (IoT) data for the global real-time monitoring of the supply chain, intelligent resource allocation, and automatic risk perception. Giving full play to the role of the command center, it drives supply chain operation optimization and process innovation, introduces new technologies (such as big data and artificial intelligence [AI]), achieves business goals with lower costs, faster speed, and better service levels, and helps companies improve quality and efficiency. The command center integrates upstream and downstream data assets in the supply chain, proactively identifies business risks, levels up time efficiency of the supply, and develops the supply chain ecosystem.
CompanyNew Zealand Inland Revenue Department
CountryNew Zealand
Year2020
The New Zealand Inland Revenue Department (IRD) plays a critical role in contributing to the economic and social well-being of New Zealanders. Its comprehensive multiyear transformation project features a well-integrated digital transformation (DX) strategy and road map that is constantly evolving with information management at the strategy’s core. Information transformation is infused into all stages of the road map with the objective of removing information silos and barriers to enable better services to stakeholders. The transformation program includes IRD's new technology platform, START, a modern, resilient, and configurable platform that integrates tax and social policy products. In addition, a new data and intelligence platform (DIP) has enabled vast and varied data collection to facilitate quicker responses to emerging trends and inform decisions, complementing the analytical capabilities available in START to tailor-fit proactive interventions for customers. Other new tools include information and knowledge management capabilities, advanced analytics and approaches, and improved business intelligence and reporting. The program also includes a focus on creating an inclusive culture that is customer-centric, agile, and intelligence-led, with IRD supporting customers and staff through significant training and communications programs to articulate the benefits of IRD's modern revenue technology program. For the fiscal year that ended in June 30, 2020, IRD collected US$76.1 billion  over 80% of Crown Revenue. IRD has successfully transformed New Zealand’s revenue system by changing every aspect of the way the system operates while maintaining consistent and uninterrupted services in collecting tax and paying entitlements. 
CompanyNational Food Institute, Ministry of Industry, Thailand
CountryThailand
Year2019
The National Food Institute (NFI) of Thailand is committed to increasing consumer knowledge on food safety of everyday food items and restaurants, as well as awareness of food contaminants and food-borne diseases. As the country progresses with its Thailand 4.0 initiative, NFI has developed and launched the Food Safety AR app to educate the country's increasingly tech-savvy and health-conscious population on food safety. The app's knowledge base was built from research by the NFI, in collaboration with the Agricultural Research Development Agency, National Bureau of Agricultural Commodity and Food Standards, and the Bangkok Metropolitan Administration. The Food Safety AR app allows users to scan food items and packaging, before displaying food safety information on residue, contaminants and pathogens, and other food-related risks. Currently, the app allows users to scan livestock, fishery, fruit and vegetable, and cereal products. In addition, the Food Safety AR app also provides 105 food safety infographics, video animations, and a list of 100 restaurants that are compliant with food safety regulations.
CompanyTaishin International Bank
CountryTaiwan
Year2019
Headquartered in Taipei, Taishin International Bank was established in 1992 and currently has 108 business units. In response to an announcement of the Financial Supervisory Commission to double the usage of electronic payment for personal consumption from 26% to 52% in Taiwan and the domestic merchants’ desire to conduct online-to-offline (O2O) transactions via mobile apps, the bank initiated the launch of Taishin pay+, a platform that connects merchants and mobile payments and plays an integral role in the epayment ecosystem. The bank developed a mobile payment module consisting of a storage card number, quick-response (QR) code, and barcode to complement its other existing technologies LETSPAY and Taishin omni-channel platform (TOCP) with the guidance of its 4A project management process. The 4A global + local (GLOCAL) methodology includes business analysis (BA), system analysis (SA), design accomplishment (DA), and quality assurance (QA). By adopting a customer-centric and design-thinking approach, it built an advanced and personalized solution for its target audience. Through the implementation of pay+, Taishin International Bank became a leader in consolidating, acquiring, and maintaining strong relations with businesses. Since its inception in 2018, it has expanded its reach by establishing networks with 8 new merchants and has facilitated trades of over TWD4 billion.
CompanySembcorp
CountrySingapore
Year2019
As a global leader in providing specialized wastewater treatment solutions, Sembcorp Utilities runs facilities worldwide with a gross water capacity of around 8.7 million cubic meters per day. To better meet customers’ needs using the latest digital technologies, Sembcorp Utilities has developed the Virtual Brain Water (VBW) platform, an intelligent operations management system for the centralized and automated monitoring and control of its global facilities. Several VBW platform capabilities that support real-time operational decisions for water plants are based on customized data analytics solutions that use state-of-the-art machine learning algorithms deployed as platform-as-a-service applications for business consumption. Advanced data analytics algorithms consuming real-time data allow operators to monitor and obtain insights about actual plant operations and conditions in near real time, enabling corrective actions more efficiently. The new capability to provide automated water treatment operations as a service is expected to reduce the business’ time to new markets and clients. The rollout of VBW is anticipated to bring about step change in operational efficiency and business value. The real-time monitoring of plant condition improves the impacts of avoidable effluent quality issues by about 90%, uplifts operational efficiency by 20% through process optimization, and leads to 10% savings on operational cost.
CompanyUnited Overseas Bank
CountrySingapore
Year2019
The UOB enterprise data strategy and analytics transformation program under the Data Management Office (DMO) aims to drive the adoption and ongoing use of data and analytics across the bank for smarter, faster, and more accurate decision making. This is done through a holistic approach that focuses on people, process, technology, and data. As part of the program, UOB set up the BDAC as a center of excellence to deepen the organization’s data analytics capabilities and provide effective business intelligence solutions for business functions across the bank. UOB also brought together people with expertise in areas such as analytics, technology, finance, and risk to form a multidisciplinary agile team that focuses on delivering data and analytics solutions for the organization. In addition, the bank has been equipping leaders in key markets, including China, Indonesia, Malaysia, and Thailand, with the knowledge and skills to develop local data strategies and gain local insights through the use of self-service business intelligence tools.
CompanyUnion Bank of the Philippines
CountryPhilippines
Year2019
i2i, which stands for "island-to-island, institution-to-institution and individual-to-individual", is a blockchain-based transaction and retail payments system that aims to serve as a catalyst to inclusive prosperity for the 35 million unbanked in the country by enabling different institutions, such as rural banks, cooperatives, and microfinance institutions to be part of a bigger financial network. It aims to provide immediate access to a wide array of financial products and provide a cost-efficient platform to execute these transactions. With the goal of bringing millions of unbanked Filipinos to the financial system, i2i seeks to connect rural banks into the country’s main financial network without the need to invest or to manage technology given to them by UnionBank at no additional costs, allowing them to focus on customer service and satisfaction.
CompanyTenaga Nasional Berhad
CountryMalaysia
Year2019
Tenaga Nasional Berhad (TNB), the largest publicly listed utility company in Southeast Asia, has pioneered the use of an Unmanned Aerial Vehicle (UAV) for its operations. Recognizing that conventional visual and condition-based inspection methods lead to inefficiencies and lower data inspection quality, it decided to implement the UAV. Controlled remotely and operating autonomously, the UAV eases inspection work and allows quick and accurate retrieval of data. Integrated with a Geographical Information System (GIS), it acts as a data collector and verification tool through visual and thermal inspection, aerial and route surveying, fault location, slope monitoring, 3D mapping, and safety surveillance, among others. Capitalizing on the strength of artificial intelligence (AI) and drone technology, Tenaga Nasional Berhad sets pre-programmed flight plans for the UAV, captures data in a centralized repository, and conducts thorough analyses to produce comprehensive reports. A safer and more efficient solution, the UAV minimizes risks and offers faster deployment and operation. With its adoption in TNB, productivity and performance rates have improved by 80% and inspection costs have been reduced by over MYR 60 million per year.
CompanySK Hynix
CountryKorea
Year2019
A global leader in the industry, SK Hynix is the third largest semiconductor company in the world. In response to dynamic market needs, SK Hynix revamped its existing infrastructure and workplace arrangements into an agile and flexible environment. As such, it established a virtual desktop infrastructure (VDI)–based workspace and software-defined datacenter (SDDC) initiated by its CIO and IT planning team. With the SDDC’s unified virtual infrastructure, mass data consolidation and analysis were simplified, additional purchases of hardware were minimized, and dependencies on third parties were significantly reduced. Built with cloud-based technology, a VDI-based workspace supports its employees with an advanced system to securely connect anytime and anywhere. By 2020, SK Hynix envisions an expansion of its SDDC and virtual workspaces, and by 2023, all affiliate companies under the SK Group are targeted to move its workload to the cloud environment. Through its incorporation of digital transformation efforts into its long-term business strategy, SK Hynix equips itself with future-ready approaches aimed to improve its competitive advantage.
CompanyKorea Airports Corporation
CountryKorea
Year2019
Korea Airports Corporation is a government-owned enterprise that manages and operates 14 airports across the country. As a focal point of entry, it faces the challenge of managing millions of passengers every day. To accommodate the increasing number of travelers going in and out of its facilities, it introduced a series of smart airport projects to raise its operational efficiencies. A shared platform model was applied to effectively allocate the demand because of low-cost carriers and ease check-ins and baggage drop systems. Leveraging the concept of a shared economy, passenger queues became evenly distributed despite the limited space, with 61 local shared self-service check-in kiosks for domestic counters and an additional 52 for international counters. Security checks were sped up and human errors were reduced through the adoption of a biometric identification system. Korea Airports Corporation also utilized big data and analytics and internet of things (IoT) to improve passenger flow, create a convenient environment, and optimize target time management for on-time flights. By establishing a master plan that recognizes global trends and state-of-the-art technologies, Korea Airports Corporation is consistently working on operating efficiently in a limited space.
CompanyBank Rakyat Indonesia
CountryIndonesia
Year2019
Specializing in microfinance, Bank Rakyat Indonesia (BRI) is one of the largest banks in Indonesia, catering to consumers in various rural areas in the country. While many financial institutions have continued employing a traditional approach, BRI has piloted the use of branchless and agent operations. From being the first bank in the world to have its own satellite offices, it took a step further into its digital transformation journey by launching a mobile-first and open API strategy for its digital banking. BRILink is an agency-based and office-free financial services arm that capitalizes on mobility and big data analytics. Through its branchless operations, it accelerated the process time and agency selection in key areas. BRILink has eliminated manual paper-based practices and paved the way for easier and more efficient access for remote communities. With the BRILink in place, 121,800 new agents were added, while transaction volume increased by 87%, and transaction value almost doubled to IDR 500 trillion. By revolutionizing how banking is done, customers no longer deal with tedious processes and instead enjoy an integrated and streamlined experience.
CompanyL&T Hydrocarbon Engineering Ltd
CountryIndia
Year2019
Because of the challenging nature of oil operations, ensuring the safety of workmen is one of L&T Hydrocarbon Engineering Ltd’s top priorities. It deployed a real-time monitoring system based on IIoT technology and data analytics to map and monitor worker movement. Through a smart wearable and tracker for workers integrated in the cloud, the organization identifies the location and activities of employees and migrates manual activity sheets and job cards into a unified system. With 300 individuals involved in offshore engagements up to 120 days, an integrated dashboard is essential in providing information to site managers on people located in confined spaces, which amplifies risk management efforts. The availability of a mobility-based solution also allows project updates to be logged and tracked with their smart devices. This cohesive and data-centric digital solution has contributed to the improvement of total cycle time by 15%, process cycle time by 20%, and project activity update and critical path completion by 10%. More importantly, health and safety indicators have been positively impacted with zero accidents recorded since the implementation of this technology.
CompanyHung Hing Printing
CountryHong Kong
Year2019
Founded in 1950 in Hong Kong, Hung Hing Printing has developed into one of the largest and most trusted printers in Asia, operating over 1,000 production machines in Hong Kong, Mainland China, and Vietnam, with 100,000 customer orders each year. Its ability to maximize capacity utilization plays an important role in meeting customer needs, achieving on-time delivery, and maximizing revenue generation. Smart Planning is an Industry 4.0 solution that enables digital practices of a smart factory to drive the next level of operational excellence, dramatically simplifying production planning and scheduling of the make-to-order business, which comprises many manufacturing and assembly steps. A research-based scheduling engine automatically computes the most optimal schedule based on specifications, delivery date, and priority. Work orders are then assigned and dispatched to the most effective combination of machines and time frame to produce. Industrial IoT sensors draw real-time data directly from production machines and deliver business insights conveniently to a mobile application. Smart Planning has profoundly transformed the planning process in Hung Hing with improved capacity utilization, enabling the company to take on an additional business of HK$71 million in 2018.
CompanyIndustrial Bank Co., Ltd
CountryChina
Year2019
With the slowdown of China's economic growth, interest rate marketization, and other macroeconomic factors, improving business operations management capabilities has become integral to Industrial Bank's competitiveness. To achieve this goal quickly and establish a sustainable competitive advantage, effectively reduce the cost and risk brought about by the transformation of IT systems, and make better use of the effectiveness of in-process banking projects, the Industrial Bank introduced RPA technology as one of the eight technical directions of Industrial Bank's digital transformation strategy. The Industrial Bank's RPA project has integrated cutting-edge technologies such as optical character recognition and natural language processing, among others. These technologies are currently used in retail, enterprise, credit card centers, operation management, risk management, and other business areas to reduce manpower costs, reconstruct traditional business processes and improve users’ experience, ensure the accuracy of business process implementation and improve service quality, and improve the effectiveness of businesses and meet the needs of business development.
CompanyNestlé Australia
CountryAustralia
Year2019
Chain of Origin is Nestlé Australia's answer to complete supply chain transparency, from crop to cup and with technology at its heart. As one of the world's largest food and beverage companies, Nestlé worked with its technology partner to develop its Hyperledger Fabric network and invited partners to collaborate with its supply chain transparency efforts. This solution will allow customers and supply chain partners to track their products on the blockchain from the farm all the way through to consumption. Nestle's goal is to set an industry benchmark for transparency in the supply chain and meet growing customer demand for provenance visibility. The Chain of Origin is a solution that will meet growing demands from customers to understand more about where the products they are consuming come from. Through Chain of Origin, Nestlé Australia benefits not just from improved transparency, accountability, and collaboration with partners, but also guarantees responsible sourcing, ensuring its commitment to deliver on corporate social responsibility.
CompanyAnanda Development Corporation
CountryThailand
Year2018
Ananda Development PCL seeing the rich opportunities presented in cloud technologies, and digital business models, embarked to transform its transfer and inspection process through the development of the Ananda Transfer Application (ATA). Championed by the Innovation and the Project Management team, ATA leverages on exponential technologies such as machine learning through Speech-to-Text and image recognition capabilities, as well as deep human centred design framework, to build an application that the users love. The application acts as a centralised platform to address information asymmetry offering single source of truth to all stakeholders. In doing so, operational efficiency is achieved through reduced turn-around time for inspection and repairs. Customers also benefited from more transparent and professional report generated automatically by ATA. Within just 3 months of implementation, Ananda had saved about 130 hours of inspection time and about 4 million Thai baht (approximately US$120,000) in manpower costs.
CompanyTaishin Bank
CountryTaiwan
Year2018
The quality of credit document management relates closely to the credit rights of a bank. This prompted Taishin Bank to apply RFID to the management of credit documents to eliminate the need for additional manpower devoted to the inventory process, and to greatly reduce the operating risk of document retrieval. The process makes use of a reader and RFID tag (e-Tag), which operates on radio waves, in which information sent by the reader to identify and read the e-Tag within sensor range can confirm detailed documents.
CompanyCTBC Holding
CountryTaiwan
Year2018
CTBC Bank officially launched Shaman, a blockchain payment verification service in January 2018, together with Soundscape, the first platform in Asia to incorporate music copyright in blockchain. Shaman provides a platform for the music industry, in which complicated copyright transactions and authentication and verification of financial transactions take place. By integrating blockchain into the workflow, efficiency of these processes has been increased, saving up to 90% of the time consumed.
CompanyNational Library Board (NLB) of Singapore
CountrySingapore
Year2018
The NLB Mobile app caters to the digital lifestyle of our patrons and has become one of the key channels to deliver library content and services. It serves as a portable digital library providing convenient access to a wide range of resources, including the latest eBook titles, eMagazines, eNewspapers, and eLearning courses. It also offers various features to help patrons perform library transactions conveniently, such as on-the-spot borrowing of library items. It is the first library app in the world to offer such a function, exemplifying NLB’s role as a leader of innovation in this field. Since the launch of the app in 2016, there are over 500,000 downloads of the app, with over 6 million accesses.
CompanyJTC
CountrySingapore
Year2018
JTC’s J-Ops Command Centre is one of the first integrated building and estate operations command centers in Singapore. It houses multiple smart Facilities Management (FM) systems with functions such as building optimization, estate surveillance and work flow automation, to allow JTC to remotely monitor and manage FM operations for majority of its developments and estates across the island. The command center allows JTC to achieve improvements in tenant comfort, reductions in energy leakages and efficiencies in resource deployment. Beyond that, the team stationed in the Centre can pull and analyze data from pilot FM systems deployed in JTC developments. JTC is currently piloting systems to monitor lift performance, waste collection and user temperature preferences.
CompanyUnilab, Inc.
CountryPhilippines
Year2018
Unilab, the largest pharmaceutical company in the Philippines is the first in its industry to leverage cloud ERP to standardize and stabilize its distributor management program through its iSERV 2.0 project. With its vendor partner, Unilab has helped power its 21 distributors by setting them up as individual partners. By upgrading to a unified cloud ERP system, Unilab has enabled its distributors to easily manage inventory and billing processes of over 10,000 trade accounts, such as drug stores, clinics, and grocery stores. Unilab has also used this system for sales and data consolidation and multi-subsidiary management. Since the completion of this transformation in January 2017, Unilab has streamlined operations for its distributors and has gained greater visibility into the channel, contributing to its US $1 billion revenue.
CompanyAuckland Transport
CountryNew Zealand
Year2018
Auckland Transport (AT) is a council-controlled organization responsible for overseeing the operational transport projects and Auckland's public transport system that includes ferry, buses, trains, and so forth. This entails everything from infrastructure design to customer satisfaction and safety, as well as all the supporting technology in between. The Auckland Transport business transformation initiative, AT's customer and digital transformation, encompasses not only customers, but all the other teams and divisions that help Auckland Transport move up the digitalization ladder. Launched in 2016, it focuses on setting up and running a pilot digital program that defines the core structures, processes, and resources for digital success. Key projects include increasing availability and accuracy of information in a timely manner by providing electronic wayfinding on mobile applications, as well as providing applications and services that enable multimodal transport choices and increase the use of real-time data.
CompanyAir Asia Group Berhad
CountryMalaysia
Year2018
Ranked as one of the world's best low-cost airlines, AirAsia offers domestic and international flights to more than 165 destinations in 25 countries, with its online ticketing platform constantly accessed by a wide audience in different geographies around the world. Because of this, the airline's ticketing platform has been exploited by crawlers and botnet attacks, affecting both website and app performance. AirAsia faced malicious activities from bots that occupy free seats, hindering customers from purchasing their tickets and directly compromising airline bookings and revenue. AirAsia thwarted high-level hackers and uncovered complicated hacking patterns then implemented a security solution that utilizes a content delivery network with customized rules applied to a cloud web application firewall. Stricter security checks were introduced, including custom-built captcha solutions, which have successfully blocked botnet attacks that comprised 90% of web traffic. With the cloud-based security solution, AirAsia has enabled improvements in the latency and Round-Trip Time (RTT) of its website, while moving to a content delivery network (CDN) has ensured traffic optimization for access based on user profiles.
CompanyLS Industrial Systems (LSIS)
CountryKorea
Year2018
LS Industrial Systems (LSIS) has optimized research and development (R&D) by adopting the front-loading process, a key concept in digital engineering that can reduce R&D time and cost before manufacturing. After the adoption of digital engineering including the C4 — computer-aided design (CAD), computer-aided engineering (CAE), computer-aided manufacturing (CAM), and computer-aided typesetting (CAT) — in the early 2000s, LSIS made attempts to improve the overall efficiency of R&D and product quality. However, without a high-performance computing (HPC) resource, analysis of complex physical phenomenon with limited computer-assisted engineering was time-consuming. To solve this, LSIS implemented a public cloud-based CAE platform in 2017. As a result, optimized product design and performance validation were made possible by using HPC to analyze physical phenomena such as electromagnetic field, thermal flow, and structural analysis. Using a public cloud–based CAE platform has saved LSIS massive costs versus investing and managing a dedicated HPC. Analysis of workloads has led to a direct improvement in productivity and significant reduction in product development life cycles.
CompanyHyundai Motor Group
CountryKorea
Year2018
Hyundai Motor Group, a global leading car manufacturer, developed the Smart Tag System as the first of a series of smart factory projects. The Smart Tag System allows real-time wireless control of the car manufacturing process, eliminating the need to manually check car types and specifications on the assembly line. The Smart Tag is equipped with a wireless communication chip that uses a frequency band unique to each factory, sharing car production and location data with in-factory equipment. The two-way communication between a car on the assembly line and an array of production equipment allow automation of tasks, lowering defect rates on multimodel production lines. The data produced during the process is then gathered at each facility and saved in the Smart Tag for real-time analysis of data through big data analytics and AI to provide feedback to the production factory, completing the loop of a smart factory environment.
CompanyBank Rakyat Indonesia (BRI)
CountryIndonesia
Year2018
Determined to have the biggest operations in micro lending, Bank Rakyat Indonesia's BRISPOT is a digital platform used to improve BRI's operating model by enhancing and optimizing micro credit requests, processes, and approvals across the country.
CompanyDB Corp Ltd
CountryIndia
Year2018
The Matrix App for Editorial is designed to help the editorial labor force, especially real time reports by enabling them to write stories, upload and share content seamlessly through a digital platform. The app features voice typing, multimedia gallery (photo and video) and a transcribing feature, which allows real time reporting on field to be done through smartphones.
CompanyAirport Authority Hong Kong
CountryHong Kong
Year2018
Airport Authority Hong Kong (AA) is responsible for the operation and development of Hong Kong International Airport. As one of the busiest airports in the world, AA has revamped its Procure-to-pay process (P2P) to be more agile and modern to cope with the business growth and support the goal of being the greenest airport. By deploying Cloud platform, AA had automated the P2P and developed PROUD in 8 months, supporting over 30 departments and originally 700 users to now 900 users with integration to the core ERP and asset management system. AA is the first public body to implement Procurement Cloud in Hong Kong. It not only automates and streamlines the P2P process, but also improves internal efficiency such as reduced cycle time of called off orders from 4 days to a day. The platform is web-based with shopping cart technology and electronic approval, helping improve process visibility, data integrity, as well as procurement control.
CompanyGammon Construction
CountryHong Kong
Year2018
Launched in 2017, Gambot is the first AI robot in Gammon. It is a virtual assistant supporting frontline staff for capturing site activities and automating routine processes. Gambot incorporates AI technologies to analyze captured data and facilitate decision making, such as safety and productivity monitoring, as well as program planning along with effective project management. To transform Gambot into a platform which enables all users’ cooperation, Gambot integrates instant messaging as it’s conversation interface. With the widespread adoption of Gambot, the improvement in safety culture has been observed in the Gammon. To date, over 70% of its staff are using it and more than 10,000% increase in number of safety submissions, which showcases a stronger safe awareness. Gammon is one of the leading contractors in Hong Kong and has pioneered to explore and pilot AI in real project-based context.
CompanyHaier Group
CountryChina
Year2018
The Haier Interconnected Plant Network Solution adopts a full redundancy multilayer network architecture, uses time-sensitive networking (TSN) technology to meet the communication needs between key production equipment and high real-time requirements, and uses software-defined networking (SDN) technology to achieve business-oriented intelligent scheduling and management. The solution adopts the Purdue Reference Model for industrial control systems, as well as the intelligent manufacturing standardization of the China's Ministry of Industry and Information Technology. The solution also utilizes advanced technologies such as SDN and IoT; and is compliant with the Industry 4.0 initiative.
CompanyTaipei City Government
CountryTaiwan
Year2017
In the past, the collaboration between the public sector, industry partners, and academia was limited by regulations, which placed strict rules upon the role played by the former. As a result, Taipei City Government Department of Information Technology (DOIT) established the Taipei Smart City Project Management Office (PMO) in 2016. Through the Public-Private Partnership scheme, DOIT and PMO worked together to collect and determine the needs of the government and its citizens. They worked on introducing innovative and creative resources from the private sector, strengthening the capabilities of city agencies to meet citizens’ expectations, and making the city government more willing to accept innovation and changes.
CompanyM Social Singapore (a subsidiary of Millennium and Copthorne International Limited (MCIL))
CountrySingapore
Year2017
To address the increasing labor shortage problem in Singapore’s hospitality industry, M Social Singapore, a subsidiary of Millennium and Copthrone International Limited (MCIL), has introduced Singapore’s first Front-of-House Autonomous Service Delivery Robot, or AURA. In partnership with StarHub, Singapore’s leading info-communications service provider in the hospitality industry, alongside the Singapore Productivity Centre, M Social’s AURA has been integrated with various subsystems in the hotel, such as networks, elevators, and telephony. Project AURA has enabled organization excellence by making business operations more productive, as it addresses manpower shortage through robotics solutions. The Singapore Productivity Centre has also verified high customer satisfaction levels after AURA encounters. Following commercial implementation, MCIL has unveiled plans to deploy AURA to all their hotels in Singapore.
CompanyAir21
CountryPhilippines
Year2017
Air21’s transformation journey began with automation of its shipment tracking, but the company soon realized that further operational improvements were needed to improve delivery success rates. Air21 leadership believed that streamlined operational processes would be key to boosting the company’s overall revenue and business viability. Hence, Air21 rolled out its Project Command Center that specifically looked at technology to transform the way the company performs on a day-to-day basis. Through this initiative, Air21 successfully implemented an automated report system for all deliveries, away from the use of email and telephone lines, while integrating business analytics as a core process in their operations. Real-time information was generated, creating a seamless view of pertinent information ranging from status of return documents, cash collections, and remittances, to country-wide reports and target-setting. With a singular view of its entire operations, its dashboards and the response team can work more quickly to resolve any issues.
CompanyNational Computing and Information Service
CountryKorea
Year2017
NCIS along with its vendor partner developed a software-defined data center based on a private cloud infrastructure using open source software. This resulted in the development of the world’s first Government Integrated Data Center offering the world’s best e-Government services, which resulted in a reduction in budget spend and consolidation of e-government systems. NCIS’ work is poised to help expand and diversify Korea’s e-Government services so that more can be done online at the convenience of its citizens. Combining the government’s systems into an integrated data center prevents duplicated investment and helps manage resources in a more efficient way. The government’s internet data center footprint was also reduced with a server consolidation. At the same time, the e-Census integration system of Statistics Korea, which provides population and housing services and farmer and fisheries census, has resulted in a substantial cost saving. Its user base includes more than 30 percent of citizens, and the new G-Cloud implementation allows their citizens to connect to the system concurrently.
CompanySinar Mas Land
CountryIndonesia
Year2017
To provide better product quality in a timely manner when developing clusters, Sinar Mas Land has brought in IT capabilities as business support in the property industry by launching mobile apps for quality assurance, quality check, and project management. The initiative appeared as part of the productivity enhancement of the organization in finishing its projects, marking innovation in traditional, brick-and-mortar organizations.
CompanyMother Dairy Fruit & Vegetable Pvt. Ltd.
CountryIndia
Year2017
Mother Dairy’s IoT Initiative revolutionizes the way traditional and privately-owned milk vending booths, which are typically high on power consumption and asset utilization, such as vending machines refrigerators, are managed. Using a system of IoT-based sensors and associated services, this initiative enhances efficiencies and optimizes resources via real-time monitoring and predictive and preventive maintenance, leading to reduction in consumption losses and increased revenues. The initiative achieved better governance of booth infrastructure, improved asset management, and optimized energy savings – for example, sensor inputs allowed for a rule-based chilling unit control to be deployed, which automatically shuts down in winter months, if the ambient temperature drops below eight degrees. Better temperature management also resulted in better maintenance of produce quality.
CompanyPostal Savings Bank of China
CountryChina
Year2017
It is the first successful application of blockchain technology in a core banking business system in China’s banking industry. Through innovation, research, and development based on the enterprise-class open source blockchain platform Hyperledger Fabric, Postal Savings Bank of China developed an asset-hosted blockchain system that includes four mechanisms: (1) shared ledger, (2) intelligent contract, (3) privacy protection and consensus mechanisms, and (4) realized interaction and sharing of hosted business information and supervision of asset usage. Postal Savings Bank of China’s blockchain-based asset-hosted management system reduces original business links by about 60 to 80 percent and improves risk management. The innovation proves that blockchain technology can be used in real business environments of banks and successfully solve trust problems in financial activities and problems in specific business scenarios, as well as enhance trust, simplify processes, increase processing efficiency, and improve risk management level of the whole industry.
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