|Shopee is a leading online shopping platform in Southeast Asia offering a convenient experience to users eager to shop anytime and anywhere. As part of its commitment to excellence, it launched three programs to support its vision, namely: Shopee Live, Shopee Guarantee, and the Global Leaders Program. Shopee Live aims to bring users to their favored brands and retailers by allowing sellers to conduct live product demonstrations and reviews. Equipped with a chat function, customers can ask questions and get feedback in real time. With its rich and interactive media content, customers are continuously engaged, spending more time on the platform, which resulted in increased sales by brands and sellers up to 75%.|
To address safety and authenticity concerns, Shopee also released the Shopee Guarantee feature, in which it holds payment temporarily until a deal is fulfilled. It offers end-to-end security for both buyers and sellers by eliminating fake orders, ensuring payment, and acting as a dispute mediator. Finally, to support the organization’s growth and to foster an innovative culture, the Global Leaders Program was launched to identify and attract high-caliber talent. With its multifaceted recruitment and rigorous talent development process, Shopee developed its branding as the employer of choice for recent graduates. As such, Shopee delivers elevated customer experience befitting a service provider in the digital age by taking a customer-focused approach powered by digital technologies.