|Philippine Airlines (PAL) marks another first in the Philippines by implementing a virtual reality (VR) training program for its cabin crew. In collaboration with a local tech startup and the local aviation authority, an immersive VR training program was developed to improve the standards of learning and service while cutting training costs. The solution has provided cabin crew members an enhanced and immersive learning experience that not only resulted in higher retention rates but also more interactive and fun training.
The VR-enhanced training has also helped PAL cabin crew members acquire stronger skills to respond more effectively to real-world challenges and when under pressure, while productively cutting logistical requirements and dependency to aircraft availability. This solution has also prevented the wear-and-tear of high value assets, such as the aircraft, ground power units, and other equipment needed for cabin training. Cabin crew training metrics, such as response time, test scores, and behavioral tendencies, are recorded, measured, and reviewed to ensure that standards are met. Currently, a VR training module for the Bombardier Q400 NG (Next Generation) is in the pipeline. PAL’s VR training solution is a testament to the airline’s commitment in providing five-star customer service and safety to its passengers.