Maynilad’s DX project leverages technology to transform itself and render more efficiencies to its business and operations. Driven by the challenges of non-revenue water (NRW) and having a low percentage of customers with 24-hour water supply, Maynilad embarked on transforming its “Stone Age” practices to the cutting edge of global best practice in today’s ICT economy.
Maynilad carefully examined business and IT objectives and streamlined these with deliberate steps between business and IT management. Maynilad also digitalized its customer interactions through the continuing development of its bills presentment platform, alongside the use of an interactive online application. Maynilad leadership rallied the organization to commit to the company’s DX journey, carefully putting in the required governance framework. As a result, NRW was reduced to 33% in 2017 compared to 67% in 2006. Clients likewise topped 1.3 million in 2017, from 600,000 in 2006.