|Korea Airports Corporation is a government-owned enterprise that manages and operates 14 airports across the country. As a focal point of entry, it faces the challenge of managing millions of passengers every day. To accommodate the increasing number of travelers going in and out of its facilities, it introduced a series of smart airport projects to raise its operational efficiencies. A shared platform model was applied to effectively allocate the demand because of low-cost carriers and ease check-ins and baggage drop systems. Leveraging the concept of a shared economy, passenger queues became evenly distributed despite the limited space, with 61 local shared self-service check-in kiosks for domestic counters and an additional 52 for international counters. Security checks were sped up and human errors were reduced through the adoption of a biometric identification system.|
Korea Airports Corporation also utilized big data and analytics and internet of things (IoT) to improve passenger flow, create a convenient environment, and optimize target time management for on-time flights. By establishing a master plan that recognizes global trends and state-of-the-art technologies, Korea Airports Corporation is consistently working on operating efficiently in a limited space.