|Insular Life (InLife) leverages its more than 100 years of experience in spreading the benefits of life insurance to Filipinos. As part of its commitment to its policyholders, InLife aspires to become one of the most digitally connected companies in the life insurance industry. InLife’s digital transformation projects, led by the company’s Executive Vice President and Head of Administration Operations Group Ma. Edita C. Elicaño, enhance the customers’ digital experience and increase Filipinos’ access to insurance products. InLife fosters an AGILE mindset among its employees, who lead the development of transformation and automation projects alongside those who oversee the business operations.|
The AGILE mindset and SCRUM framework espouse shared accountability and creativity among employees and strengthen collaboration among relevant units. This culture of innovation fast tracked the development of key projects, namely the pioneering system, Automated Underwriting System, the policy servicing facility I-Serve, and the InLife flagship store on the ecommerce platform Lazada. These digital transformation initiatives enable the processing of more than 1,000 underwriting applications in a single day, facilitate online services for its policyholders, and amplify the online availability of insurance products for more Filipinos.