|Being one of the most well-known global brands in the food and beverage industry, Coca Cola Amatil Indonesia (CCAI) puts an emphasis in ensuring product quality. An early adaptor of Internet of Things (IoT) technology, CCAI automates data entry from quality devices into its system ensuring data integrity and accountability. Through its development of an in-house solution, CCAI has implemented an integrated system that ranges from gathering data into a centralized cloud database to optimizing production based on machine learning application to specifically cater to its business needs. Meanwhile, to support its digital transformation efforts, CCAI has realized that it needs to build a skilled and digitally minded workforce to address the dynamic demands of its consumers. CCAI then initiated a Supply Chain Academy that builds knowledge around people, process, and technology.
Additionally, it instituted a framework that integrated IT teams across the entire group to accelerate talent development. As it moves on its digital roadmap, CCAI has explored the use of AI for predictive maintenance, blockchain application for supply planning, and Industrial Internet of Things (IIoT) solutions for water and energy monitoring, among others. Meanwhile, because of its enterprisewide digital transformation efforts, CCAI was able to decrease customer complaints by 50%, improve production yields by 10%, and reduce machine breakdowns by 5%. CCAI, despite being an old institution, proves that legacy businesses can progress in an ever-changing landscape through digital mindset, culture, and operations.