| Citibank Singapore is aware that it must transform its operating model to one that is simpler, dramatically faster, and far more digital and essentially mobile to better attract, engage with, and serve customers. The resulting operating model has required a holistic approach of transformation from within Citibank Singapore and enables open banking for customers. This calls for an enhancement of the bank’s DNA and culture of innovation by adopting new ways of working in small teams of employees with specialized expertise and equipping them with forward compatible skills and mindset. Citibank Singapore’s Next-Gen Technology Talent Initiative was first introduced in 2016 by its Global Consumer Technology Leadership and Human Resources teams in Asia with these specific objectives: reskilling high potential talent in the areas of knowledge, skills, and attitude; retaining high-performing talent in a tight job market in which tech and fintech talents are in high demand. This reboots the skill set and mindset of the wider workforce as Citibank Singapore pivots toward an agile and mobile-first digital strategy. Since the launch of this initiative, Citibank Singapore has observed a reduction of high-performer attrition rate, an increase in its employee engagement index scores, and consistently high performance from its talent pool. |