Auckland Transport (AT) is a council-controlled organization responsible for overseeing the operational transport projects and Auckland’s public transport system that includes ferry, buses, trains, and so forth. This entails everything from infrastructure design to customer satisfaction and safety, as well as all the supporting technology in between. The Auckland Transport business transformation initiative, AT’s customer and digital transformation, encompasses not only customers, but all the other teams and divisions that help Auckland Transport move up the digitalization ladder.
Launched in 2016, it focuses on setting up and running a pilot digital program that defines the core structures, processes, and resources for digital success. Key projects include increasing availability and accuracy of information in a timely manner by providing electronic wayfinding on mobile applications, as well as providing applications and services that enable multimodal transport choices and increase the use of real-time data.