Air21’s transformation journey began with automation of its shipment tracking, but the company soon realized that further operational improvements were needed to improve delivery success rates. Air21 leadership believed that streamlined operational processes would be key to boosting the company’s overall revenue and business viability. Hence, Air21 rolled out its Project Command Center that specifically looked at technology to transform the way the company performs on a day-to-day basis. Through this initiative, Air21 successfully implemented an automated report system for all deliveries, away from the use of email and telephone lines, while integrating business analytics as a core process in their operations.
Real-time information was generated, creating a seamless view of pertinent information ranging from status of return documents, cash collections, and remittances, to country-wide reports and target-setting. With a singular view of its entire operations, its dashboards and the response team can work more quickly to resolve any issues.