DX Leader

This category aims to recognize the leadership executive or executives within the organization that have played a determining role in setting the vision and responsible for the execution of the DX initiative. The executive would have the authority in making key decisions such as project focus, vendor selection, budget approvals, the KPIs at which the project is measured against, etc. This executive would be the role model within their organization on how they manage the continuous transition from old to new tech, experimental to operational in the context of digital transformation, empowering their employees, and have enabled innovations which have been integrated into the existing organization.

While the following areas are part of a continuum, the executive can demonstrate excellence in one or various of the following:

  • Digital vision. The executive is a critical driver of their digital vision and strategy.
  • Innovation. The executive is key in fostering IT-enabled innovation.
  • Integration. The executive is the owner of the agile processes that transition new platforms to become stable business services that are the key to DX success.
  • Incorporation. The executive has successfully delivered reliable and secure solutions into the established suite of IT-based products and services

 

*In 2017, this category was awarded to DBS as an organization. Beginning 2018, this category recognizes the key executive(s) within the organization that sets and executes their DX initiatives.

To adapt to the evolving nature of the digital economy, this category is now known as CIO/CDO of the Year.

Want to read up on the other categories? Head over to our Awards Categories page.

WINNERS' CIRCLE

CompanyStudent Loan Fund, Ministry of Finance
CountryThailand
Year2020
The Student Loan Fund (SLF), which operates under Thailand's Ministry of Finance, is a circulating fund that provides loans to students who need financial support, have good academic performance and standing, and are currently enrolled in SLF's supported fields of study. Dr. Nantawan Wongkachonkitti, deputy manager of the SLF, oversees an IT portfolio of more than THB56 billion and more than 5.4 million customers. Her responsibilities include developing a strategy that informs financial and channel planning; monitoring enterprise risk management policies, practices, and tools; curating an overall IT governance strategy; building high-performance teams to manage, implement, and streamline complex IT designs; and leading technology innovation with a focus on understanding and evaluating industry trends, among others. With Nantawan Wongkachonkitti at the helm, SLF implemented a paperless loan application process, piloted the use of a national digital ID, created a data governance policy and framework, and identified strategic opportunities to diversify its borrower base, among others, as part of its evolution in becoming a Smart SLF. Because of these digital transformation (DX) initiatives, SLF has reduced costs by 15%, increased revenue by 15%, heightened productivity by 50%, raised customer loyalty by 20%, and improved data accuracy by 10%.
CompanyOversea–Chinese Banking Corporation Bank
CountrySingapore
Year2020
Lim Khiang Tong is the executive VP and head of Group Operations and Technology for Oversea–Chinese Banking Corporation (OCBC) Bank. Khiang Tong's regional responsibilities in technology, cybersecurity, and banking operations include subsidiaries in Malaysia, China, and Hong Kong. Supporting OCBC Bank's overall digital strategy, he established the Operations and Technology (O&T) digital transformation (DX) strategy to increase agility, enhance flexibility in delivering value-added products and services, and achieve superior customer experience (CX) through a high-performing digital workforce. The O&T DX strategy broadly focuses on four key components: enhancing OCBC Bank's business/operating model, building a strong, relevant, and skilled talent pool, changing its working methods, and modernizing its technology architecture and capabilities. To date, some of the bank's key achievements include consolidating common functions in operations for efficiency, scalability, and faster time to market, upskilling more than 80 staff members through targeted programs, and applying new technologies, such as predictive analytics and blockchain, to transform processing functions. With Khiang Tong pushing boundaries and deploying technology as a competitive edge, OCBC Bank has won numerous awards and achieved several industry firsts. He remains one of the prime movers in the organization's continuous DX.
CompanyJG Summit Holdings
CountryPhilippines
Year2020
JG Summit Holdings is one of the most highly diversified conglomerates in the Philippines, with businesses in air transportation, banking, food manufacturing, hotels, petrochemicals, power generation, real estate and property development, and telecommunications. Following the declaration of its CEO that JG Summit Holdings will become the first digital conglomerate in the country, Carlos Santos has directed the group on its digital transformation (DX) journey. As the group CIO and corporate IT (CIT) shared services leader, he leads the overall strategy, implementation, and operations of the CIT group. He adopted an interconnected approach and leveraged his global experience to work with local and global suppliers and put JG Summit Holdings in the map of key systems integrators (SIs). Within the organization, he worked closely with finance teams to demonstrate properly the benefits of each DX project, gaining the buy-in and trust of the CEO to be part of the DX journey. Moreover, he ensured that each CIT employee understands the value creation that DX brings to the company. To date, JG Summit Holdings’ DX initiatives have allowed the company to save billions of pesos in cost savings, increase sales volume, decrease business effort by thousands of hours monthly, and reduce business waiting time by months.
CompanyStar Media Group
CountryMalaysia
Year2020
Since 1971, the Star Media Group has been a trusted, long-standing source of news and content for Malaysians. Headquartered in Kuala Lumpur, the organization publishes content that attracts about 20 million unique visitors per month. To thrive in the digital economy, Freddy Loo, senior general manager for digital products and analytics, has developed and executed a plan to move Star Media Group's positioning from being an "attention business" to an "engagement business." With changing user habits and shortened attention spans, consumers want to read less, watch more videos, and interact with more content and content creators. Loo is revamping the Star Media Group into becoming an ecosystem business that operates a platform providing relevant products, services, and content to specific audiences. Under his guidance, the Star Media Group is exploring the use of machine learning to show content based on customers' previous interactions and other acquired customer knowledge. To further its digital journey, Loo plans to help editors and producers identify the type of content that sparks consumers’ interest and the device such content works best on. With data analytics at the heart of this transformation, Loo has helped the Star Media Group track and understand customers' life events to provide more personalized experiences.
CompanyLS Electric
CountryKorea
Year2020
LS Electric is a pioneer in industrial electrics, electronics, materials, and energy. With "futuring smart energy" as its motto, the company stays ahead of its competition through delivering world-class quality products and technological prowess in the new smart energy era. As the company's president, chief digital officer (CDO), and executive director of Business and Digital Transformation (DX), Yong Sang Park established the Digital LS Electric vision to respond to growing market uncertainties. Park intends to evolve LS Electric's organizational DNA together with the whole organization, enforcing performance- and value-centered DX. The company's DX strategy focuses on six key areas, such as digital business management, product and services, manufacturing, leader nurturing, infrastructure adoption, and performance management. Furthermore, Park encouraged change management by engaging external experts, such as data analysts and engineers and software engineers, and selected and nurtured the company's first DX leader team, which was composed of key talents. Park also improved the company's business by launching projects predicting future business performance through machine learning (ML), creating business plans and strategies through what-if simulations, and enhancing performance through big data–based initiatives, such as research and development (R&D) projects' failure and delay prediction. By incorporating ICT technologies, such as Internet of Things (IoT) and cloud computing, LS Electric pursues continuous growth through business performance prediction and product portfolio optimization.
CompanyJabar Digital Service
CountryIndonesia
Year2020
Jabar Digital Service aims to narrow the digital divide, improve the efficiency and accuracy of policy-making based on data and technology, and revolutionize governance and citizen livelihoods in West Java. The head of West Java ICT Agency, Setiaji, directed Jabar Digital Service to create modular products to allow many services to be delivered in a single platform. During his first 100 days, he was able to implement Open Data, One Data, and One Map. One of his first breakthroughs is Sapawarga, an application designed for subvillage community leaders (Ketua Rukun Warga) to communicate with the provincial administration. Through Sapawarga, West Java has become the only province that has initiated digital network communication integrated at the grassroots level that includes community leaders and subdistrict administrators. Over 5,300 villages with 53,000 community leaders currently use Sapawarga to access public services and communicate with the West Java provincial government. During the pandemic, Setiaji also used technology to reduce the risk of transmission and physical contact across a broader level of government structures. Using Sapawarga, West Java was also able to effectively allocate social assistance during the COVID-19 crisis, with data analytics providing transparency and accountability throughout the data collection and disbursement efforts.
CompanyL&T Financial Services
CountryIndia
Year2020
L&T Financial Services is a leading nonbanking financial company (NBFC), transforming lives in rural India while focusing on rural, housing, and wholesale loans. To date, it serves 11 million customers and leads the industry with the fastest turnaround time for loan approvals by adopting analytics and cloud technology. As the chief digital officer (CDO), Abhishek Sharma plays a pivotal role in ensuring that L&T Financial Services can reduce loan process complexities for customers through digital transformation (DX). By leveraging cloud and analytics, the company has created an app to deliver an "anytime, anywhere" banking experience to customers. Through this mobile app, loan officers can authenticate a borrower's identity through biometric-based verification and perform credit evaluation through credit scores and online assessments. The app is integrated with more than 15 critical real-time data sources, including Aadhaar, India's biometric ID system. Credit assessment and sanction loans are run within seconds, based on an algorithm delivering real-time predictions, which are continuously updated through extensive data collection. The app is also integrated with various payment gateways, allowing borrowers to pay their debts and ensuring seamless customer experience (CX).
CompanyCountry Garden
CountryChina
Year2020
Based in Guangdong, China, Country Garden is a property development group with more than 700 residential, commercial, and urban construction projects worldwide, offering its services to more than 3 million property owners. Country Garden has since focused on developing into a diversified ecological enterprise, with scientific and technological attributes as its core competitive advantage. To support this goal, Jiewen Lu, departmental general manager, Country Garden, has led the team to build its data middle platform, big data platform, and "Phoenix Cloud" house purchase platform, which together generated a total annual quantitative value of CNY1.15 billion and CNY180 million in cost savings, whereas production capacity per capita reached CNY10 million. Specifically, the data middle platform has built more than 300 core indicators, breaking down barriers among lines of business, including investments, marketing, operations, costing, finance, and human resources, among others. Meanwhile, the big data platform accessed nine process systems, analyzed more than 120 million pieces of data and more than 20 indicators, and optimized problems in process, data, and management receipts. Over 15 million users have registered on Phoenix Cloud, and by the end of February 2020, online subscription and contract signing exceeded CNY100 billion in sales
CompanyAnker
CountryChina
Year2020
Founded in 2011, Anker is one of the largest overseas consumer electronics brands in China, with a focus on design, development, and sales of smart accessories and hardware. It started its business online and currently occupies a large market share on Amazon and other large overseas ecommerce platforms. Currently, Anker boasts more than 65 million users in more than 100 countries and regions around the world. Committed to building a China consumer electronics brand in the global market through continuous innovation and offering products that enable smarter lives, Anker's digital transformation (DX) strategy, led by its founder and CEO Steven Yang, is centered on customer experience. By using agile data platforms and intelligent solutions, Anker responds to changing customer and market demands. From precision customer acquisition to marketing automation and multichannel collaborative operations to a one-stop marketing experience, Anker has upgraded its members' consumption experience, strengthened the accurate positioning of ecommerce data, accelerated business innovation, increased performance by 30% year over year, and reduced human input by 30% by automating processes. These have also helped Anker and its five sub-brands increase their influence and customer loyalty.
CompanyInformation Technology Center, Bureau of Geophysical Prospecting, China National Petroleum Corporation
CountryChina
Year2020
The Information Technology Center of the Bureau of Geophysical Prospecting (BGP) is the largest and strongest support team of the China National Petroleum Corporation (CNPC). It established its digital transformation (DX) vision and road map in 2019 with the goal of using digital technologies to increase produce capability, lower costs, and raise operations efficiency. Starting with the creation of a cloud platform, the CNPC leverages data connections, technology sharing, business collaboration, and intelligent development upstream to enable co-creation, co-construction, and a DX ecosystem. Led by Yang Jianfeng, manager and party secretary, the CNPC has successfully sped its automation and digitization. Facing various challenges, he led the company's DX team to success by gaining the trust and confidence of stakeholders. Jianfeng and his team conducted in-depth research and interviews to push DX. His five-year strategy also focuses on enabling employees, optimizing operations, transforming products and services, and delivering new value for the organization. The strategy aims to establish CNPC's Information Technology Center of BGP as a world-class DX partner in the energy industry. Furthermore, he has created win–win scenarios within the ecosystem to ensure that digital initiatives are implemented smoothly. In 2019, CNPC's revenue hit a new record of CNY3.5 billion, opening a new chapter for DX for the organization.
CompanySAIC Motor Passenger Vehicle Company
CountryChina
Year2020
SAIC Motor Passenger Vehicle Company is responsible for the R&D of the SAIC Motor Group as well as manufacturing and sales of passenger vehicles, producing over 1 million vehicles annually. Zhang Liang, deputy general manager of data services and chief digital officer (CDO) and executive director of marketing, is committed to building the SAIC Motor Group's digital system by comprehensively promoting the "1 + 4" digital transformation (DX) strategy, encompassing areas such as marketing, manufacturing, R&D, and supply chain. He pioneered the automotive industry's first retail marketing system, with a user satisfaction exceeding 97%. Additionally, he led the advancement of R&D in intelligent connected vehicles and transformation of intelligent manufacturing production lines. The intelligent manufacturing production line connects more than 500 factory-built vehicles, which led to an annual production increase of 240,000 vehicles. The smart supply chain allowed real-time collaboration between multiple parties as it connects over 700 suppliers in its network. Ultimately, SAIC Motor Passenger Vehicle Company's strategy, which was pioneered by Liang, has further established it as a benchmark in the domestic automotive manufacturing industry, leading its industry's development direction in DX.
CompanyFAW Group
CountryChina
Year2020
The FAW Group is one of the largest automobile manufacturers in China. With over 60 years of automotive development, the FAW Group has developed a comprehensive product lineup catering to a wide variety of customers in China and the rest of the world. As the domestic leader in brand value, production scale, and profitability, the manufacturer continues to assume the historical responsibility of revitalizing China's auto industry. To ensure its position, the FAW Group has established digital transformation (DX) as one of its core strategies. Focusing on the theme of "data-driven wonderful travel," the FAW Group integrates the digitization, value, and innovation of its core business into its internal digital platform. Using this platform, the FAW Group sustains industry leadership and achieves business empowerment, product and ecosystem intelligence, and value realization. Led by General Manager Yongfeng Guo, the FAW Group has successfully deployed its Hongqi Marketing Cloud and Hongqi Smart Cloud Project, implemented digital twin technology in the R&D department, and built a Hongqi digital factory. In the R&D process, the FAW Group has built a collaborative design and simulation platform based on 3D models, whereas a 5G industrial internet platform was built for its manufacturing link. Focusing on the entire customer journey, the FAW Group has also developed a unified customer ecosystem cloud platform covering users, dealers, marketing, management, and other stakeholders. The FAW Group uses this platform to carry out big data analysis and application and build its data middle platform.
CompanyHaier Group’s COSMOPlat Internet of Things Ecosystem Technology
CountryChina
Year2020
Established in 1984, Haier Group Corporation is a world-leading provider of solutions to better life. In the Internet of Things (IoT) era, Haier Group has transformed from a traditional manufacturing enterprise into an IoT community ecosystem, building the world's leading IoT ecosystem brand. Lucheng Chen, chairman and general manager of Haier COSMOPlat, made sure Haier's Rendanheyi model was observed to encourage continuous innovations within the organization. Furthermore, Haier has penetrated the technical fields of artificial intelligence (AI), blockchain, cloud computing, data technology, edge computing, facial recognition, and 5G (ABCDEFG), digitized all business processes, and repeatedly attained increased user, enterprise, and ecosystem value through its COSMOPlat industrial internet platform. Under his leadership, this platform has supported Haier Group in the upgrade of its seven major nodes comprehensively and implemented a mass customization model with the successful participation of users in the processes of its 15 intelligent interconnected factories. With COSMOPlat, Haier Group has also empowered more small and medium-sized enterprises (SMEs) to realize the value of digital transformation (DX) and high-quality development through its "1 + 7 + N" experiential cloud platform. To date, the mass customization model has been replicated in 15 industries, 12 regions, and more than 20 countries.
CompanyYum China Holdings
CountryChina
Year2020
Yum China Holdings (Yum China) is China’s leading restaurant company, operating 9,954 restaurants in over 1,400 cities located in every province and autonomous region in Mainland China. Yum China has the exclusive right to operate and sublicense KFC, Pizza Hut, and Taco Bell in China. It also owns East Dawning, Little Sheep, Huang Ji Huang, and COFFii & JOY. Yum China has been recognized for its pursuit of digital innovation and relentless efforts in improving consumer experience through technology. Led by Chief Technology Officer Leila Zhang, Yum China has developed an in-house artificial intelligence (AI) middle office to empower its full line of businesses. The AI middle office enhances online membership engagement and provides excellent customer experience through informed decisions for store operations improvement to boost overall sustainable growth. Efforts have also been made to drive seamless integration between big data and AI to increase sales and operational efficiency. On the sales side, Yum China has rolled out AI-enabled menus and recommendations for all mobile preorders, providing personalized customer interactions, and trade-up opportunities. For in-store operations, Yum China has been able to continuously improve abilities in sales forecasting, natural language processing, and operation research to empower store operations and promptly reallocate resources to growth areas. With data and AI combined, Yum China has built a powerful digital ecosystem for the entire value chain, persistently and aggressively making technological enhancements and elevating standards that ultimately benefit Yum crew and customers.
CompanyAuckland Council
CountryNew Zealand
Year2020
Mark Denvir is the director of ICT at Auckland Council. Denvir has led transformational change in the council to optimize how ICT serves and supports the organization and the people of Tāmaki Makaurau. Each day, ICT systems keep community facilities connected to the council while internally supporting over 10,000 devices across 300 unique locations, with the ICT Service Desk seeing up to 850 interactions per day. The Super City amalgamation saw Auckland Council’s ICT inherit multiple legacy systems, including 16 datacenters that were slow, complex, and difficult to use; frequent outages that resulted in business disruption; slow project delivery; and poor customer experience (CX). The alignment of ICT to organizational strategy has seen the digitalization of services and the council’s acceptance of automation. This has enabled the council to deliver on its strategy and commitment to reduce IT costs to serve and improve CX. Denvir also navigated the council’s commitment to invest in an optimized technology landscape, embrace emerging technology and cloud infrastructure, and mitigate significant risk of city data loss with the implementation of a multicloud strategy while leveraging multiple cloud platforms, including public cloud services and council-owned infrastructure. Denvir’s ICT strategy and vision of a flexible workforce also aligned with the organization's strategy to see all corporate council staff equipped with hardware, tools, and cloud technology. This provided the foundation for a flexible workforce of the future and enabled an adaptable organization, which ensured that the council was resilient, completely connected, and operational during the COVID-19 lockdown. Denvir’s vision enabled Auckland Council to retain a high level of engagement with vulnerable people in the community, kept Auckland Emergency Management online and operational, and allowed the council to continue delivering to Auckland remotely.
CompanyKing Mongkut’s Institute of Technology Ladkrabang (KMITL)
CountryThailand
Year2019
Professor Dr. Suchatvee Suwansawat is the President of King Mongkut's Institute of Technology Ladkrabang (KMITL) in Thailand. Fully aware of the disruption technology has brought into the education sector, Dr. Suwansawat's "One KMITL" vision aims to bring the university into the Education 4.0 era. Dr. Suwansawat seeks to improve KMITL's ranking to become one of the top 3 universities in Thailand, guided with the principles of good governance and management, world-class academic programs, innovation research clusters, conductive infrastructure, and quality of life and harmony. Through collaborations with local and foreign institutions, such as Carnegie Mellon University, Business and Hotel Management School (BHMS) Switzerland, and U.K.'s Robert Gordon University, KMITL has opened not only new degrees, such as Artificial Intelligence, and Robotics Engineering, but also a new Faculty of Medicine, with the mission to empower students with courses relevant and aligned to the latest in technology, and equip them with the ability to drive the economy with digital innovation. To further support KMITL's goals, Dr. Suwansawat also launched the NEXT KMITL project, with the intention of transforming KMITL into a top 10 ASEAN university by 2020 through a digital university initiative comprising self-service channels, electronic office systems and connected campus, and digital education platforms.
CompanyGovernment Technology Agency of Singapore
CountrySingapore
Year2019
Government Technology Agency (GovTech) is a statutory board that was established to drive the Singapore digital strategy and is responsible for the delivery of the government’s digital services to citizens. Chan Cheow Hoe has been integral in the agency’s efforts to build digital capabilities and spearhead digital transformation within the government. He was appointed as the government chief digital technology officer (GCDTO) in 2018, the first GCDTO in Singapore. In this role, he leads the development of the government’s digital infrastructure and digital technology capability as well as talent development in ICT and smart systems. Cheow Hoe is also the deputy chief executive (DCE) of GovTech and has grown the pool of engineers from a seven-member team to a team of 750, composed of software engineers, data scientists, and cybersecurity specialists. As DCE, Cheow Hoe has inspired the GovTech team to reengineer the government’s digital infrastructure to facilitate information sharing and efficient deployment of digital services across the whole of government. He has also led the way in the deployment of government commercial cloud for digital services and championed various concepts, including the adoption of software as a service and technology as a service to onboard the best technologies for government agencies. In addition, he spearheaded the STACK conference in 2018, the first government-led conference, bringing together developers, architects, and technologists from both public and private sectors to facilitate cross-sector collaboration. Furthermore, in support of Singapore’s Smart Nation vision, which is underpinned by strategic national projects, Cheow Hoe has directed his team and successfully implemented three national projects, such as the National Digital Identity, Moments of Life, and the Smart Nation Platform Solutions.
CompanyInsular Life
CountryPhilippines
Year2019
Insular Life (InLife) leverages its more than 100 years of experience in spreading the benefits of life insurance to Filipinos. As part of its commitment to its policyholders, InLife aspires to become one of the most digitally connected companies in the life insurance industry. InLife’s digital transformation projects, led by the company’s Executive Vice President and Head of Administration Operations Group Ma. Edita C. Elicaño, enhance the customers’ digital experience and increase Filipinos’ access to insurance products. InLife fosters an AGILE mindset among its employees, who lead the development of transformation and automation projects alongside those who oversee the business operations. The AGILE mindset and SCRUM framework espouse shared accountability and creativity among employees and strengthen collaboration among relevant units. This culture of innovation fast tracked the development of key projects, namely the pioneering system, Automated Underwriting System, the policy servicing facility I-Serve, and the InLife flagship store on the ecommerce platform Lazada. These digital transformation initiatives enable the processing of more than 1,000 underwriting applications in a single day, facilitate online services for its policyholders, and amplify the online availability of insurance products for more Filipinos.
CompanyROKKI Sdn Bhd (A subsidiary of AirAsia)
CountryMalaysia
Year2019
Under the leadership of Tan Sri Tony Fernandes, AirAsia has embarked on a journey from being a transport service provider to a travel technology company. Guided by his vision of connecting Asia, Tony aligned business interests with stakeholder welfare through enterprisewide efforts leveraged on an agile and data-driven culture — from improving communication tools and channels to providing tailor-fit recommendations to its users. One of his numerous initiatives was the development of ROKKI, an in-flight marketplace that empowers small and medium-sized enterprises (SMEs) across the region. With over 2,200 SKUs and more than 100 merchants available, passengers have access to a wide-ranging selection of products at the touch of their fingertips. Through this platform, merchants can access AirAsia’s extensive passenger reach, manage their overall value chain, and scale their business effectively. Fernandes has strengthened synergies among internal and external parties, reformed the role of people and culture, and assisted various entities to support this project. Meanwhile, ROKKI has elevated in-flight retail and delivered meaningful experience to its users, driven by the goal of offering customized products unique to the travelers’ destinations. With this, beyond being AirAsia’s founder, Fernandes has also utilized his personal platform to raise awareness and champion digital transformation.
CompanyDoosan Heavy Industries & Construction
CountryKorea
Year2019
As the executive director of Digital Innovation Team, Woohyong Sohn initiated Doosan Heavy Industries & Construction’s digital transformation journey by setting up a framework composed of three phases: seed, readiness, and transformation. Based on the combination of organizational, process, and technology perspectives, he led key projects under each stage and reinforced a digital culture. Starting with change management adapted to digital innovation, he cultivated a team of ICT experts, encouraged creativity and collaboration with open spaces, published monthly digital newsletters, and launched monthly digital seminars to exchange ideas on new technologies. From being a hardware-focused manufacturing company, Sohn paved the way for Doosan Heavy Industries & Construction to incorporate software technology as one of its key offerings. By including remote monitoring service and cloud-based software service to its portfolio, it became the first company in the industry to expand its business scope. With agile-based projects, such as a boiler tube management system, a combustion optimization solution, and the PreVision solution, he has inspired a more flexible work culture and sped up decision-making processes. Ever since assuming a directorship role at Doosan Heavy Industries & Construction, Sohn has been committed to the acceleration of the adoption of emerging and disruptive technologies in the organization and has been instrumental to its transition into a data-driven power plant company.
CompanyWest Java Provincial Government
CountryIndonesia
Year2019
As the governor of Indonesia’s largest province, Mochamad Ridwan Kamil realized the need to shift from manual operations to digital solutions. Harnessed from his vision, the West Java Digital Province is a flagship initiative that aims to digitally transform government functions through integrating ICT innovation and enabling collaboration with local start-ups. To connect citizens from remote villages into the digital highway, he pushed for the launch of Desa Digital that made internet accessible in far-flung locations in West Java. With the objective of improving the livelihood of his constituents, the Digital Village Fishery benefited the lives of over 225 local fish farmers by increasing their income up to 100%. As a duly elected public service official, he also established Jabar Quick Response, a platform in which citizens can report accidents, disasters, or damages to public facilities, and the appropriate special unit team will be sent to take action. Since its launch, it has received more than 8,000 reports across the province. Mr. Kamil also launched the E-Samsat J’bret (Electronic Vehicle Tax-Paying System), in which vehicle owners are encouraged to pay taxes due to its convenient nature. In the first five months of its inception, it has increased government revenue by over IDR 76 billion. Guided by an ambitious program and forward-thinking mindset, Mochamad Ridwan Kamil continuously works on decreasing the digital divide and improving the quality of life of West Java's citizens.
CompanyTata SIA Airlines Limited
CountryIndia
Year2019
Operating as Vistara, Tata SIA Airlines Limited is the sixth largest domestic airline in India. It serves 24 destinations with over 1,200 flights per week. Its CIO, Ravinder Pal Singh, advocated for the integration of digital strategies into his organization by investing in cutting-edge technology, taking bold IT decisions, and seeding a robust and digitally focused culture and portfolio. He pushed for the implementation of the RaDa ecosystem, furnished with a family of robots to automate ground operations, optimize costs, and engage new channels to elevate customer satisfaction by 35% and improve revenue generation. Started in 2017, RaDa is situated in the lounge and assists patrons by scanning boarding passes, entertaining guests, and doing service announcements. After identifying AI, robotics, and data science as key areas, Ravinder Pal Singh investigated opportunities to adopt a smart, sustainable, and cost-effective enterprisewide system. Initiatives such as the lounge-assistant robot, intelligent bot-based Alexa, the airline's first virtual employee, and a big data pilot are directly linked to the company’s bottom line through the measurement of their impact on profit gains and cost reduction. And to facilitate the exchange of ideas, the organization conducts online hackathons and hosts an m-learning platform. With Ravinder Pal Singh at the forefront, Tata SIA Airlines Limited is positioned to achieve greater heights.
CompanyShanghai Institute of Endocrinology and Metabolism at Ruijin Hospital
CountryChina
Year2019
Ning Guang is the deputy dean of the Ruijin Hospital affiliated with the Shanghai Jiao Tong University School of Medicine. He is also the chief physician, professor, and doctoral tutor of the endocrinology department, the director of the National Center for Clinical Research of Metabolic Diseases, the director of the National Key Laboratory of Endocrine and Metabolic Diseases, and Shanghai Director of the Institute of Diseases. In response to the severe situation of China's diabetes epidemic and poor control, Ning Guang leads the Department of Endocrinology and Metabolism of Ruijin Hospital, which has established a database of correlation between metabolic diseases and various biological indicators of the human body and a 'machine doctor-assisted diagnosis and treatment system.' This screening model constructed by his team assesses for risks associated to diabetes, while ensuring user privacy, with high interpretability and accuracy that is two to three times higher than the doctor's average. At present, the system is being used by the National Standardized Metabolic Disease Management Center (MMC) and provides standardized diabetes medication recommendations for over 100 metabolic centers nationwide. The first batch of patients admitted to the hospital had a 40% blood glucose compliance rate, but after one year of MMC standard management, their compliance is now close to 80%.
CompanyHEYTEA
CountryChina
Year2019
Through its reinvention of China's traditional tea-drinking culture, HEYTEA has successfully attracted a new generation of customers. Nie Yunchen founded HEYTEA in 2012 and pioneered new products to appeal to a younger market. Since its launch, HEYTEA has seen its stores with queues of customers willing to wait as long as three hours to purchase its products. The brand has since expanded to over 200 stores across China with over one billion yuan in revenue recorded in 2018, as HEYTEA has turned to technology to service its tech-savvy market. The HEYTEA GO digital engine found its starting point through the superapp WeChat through a Mini Program and now serves as the thread linking HEYTEA user operations, store management, operations management, logistics, and big data management, and is used throughout the management of the company. In less than one year, HEYTEA GO has accumulated over 10 million users, driving continuous month-over-month sales growth. By gaining further insights on its customers through the HEYTEA GO Digital Engine, HEYTEA has also been able successfully expand its businesses overseas, as it secures a new round of financing and unlimited possibilities for future business development.
CompanyBRC Group
CountryChina
Year2019
Shaoqiu Ma is the CTO and General Manager of the Digital Technology Center of the BRC Group and has been engaged in business management and information technologies for more than 20 years. He has been integral in organizational change performance, industry formation, enterprise information planning and implementation, and innovation acceleration. As the CTO of BRC Group, Mr. Ma formulated the company's digital transformation strategy and promoted the implementation of the Group's digital transformation project, including the BRC Intelligent IoT Platform, which comprises the Group's intelligence and intelligent community, smart operations, smart customer services, and smart office. The BRC Intelligent IoT Platform provides a one-stop service for the building materials industry, and is built with an ecommerce platform, combined with an intelligent bidding platform, supplier product resources platform, Snail Credit Platform, intelligent risk control platform, supply chain financial platform, and intelligent customer service platform. These platforms together provide online procurement, design, construction, logistics, finance, risk control, customer service, big data, and other services, which form a three-dimensional building materials industry ecosystem.
CompanyP&G Greater China
CountryChina
Year2019
Lin Li joined the Information Technology Department of Guangzhou Procter & Gamble Co. Ltd. in 1997, and has since held various positions in IT network, supply chain solutions, and sales and marketing solutions, among others, in various markets of P&G, including China, Australia, Japan, and the United States, with both an international vision and ‘Chinese speed’ leadership. After returning to China in 2013, she led major decisions and projects in ecommerce and consumer marketing digitalization, as well as data strategy. These early initiatives allowed Ms. Li to pave the way for the 'all-around digital transformation' of P&G Greater China. Under her leadership, P&G established brand building, market channels, supply chain, and business decision making as the four major digital transformation areas in the company's overall corporate strategy. Her plan has gained full recognition and support from the leadership of P&G Greater China and U.S. headquarters. The phased success of the transformation not only helped P&G Greater China achieve its expected growth in business indicators for three consecutive years, but also established a number of benchmarks for digital capabilities in P&G globally as well as in Chinese industries, which received both internal and external recognition.
CompanyChina Union Pay
CountryChina
Year2019
Chen Yu is the General Manager of the China UnionPay Technology Division and General Manager of the Big Data Department. Since joining China UnionPay in 2002, Mr. Yu has also served as a leader in the Electronic Payments Research Institute, Technical Support Center, Market Development Department, and Business Operation Center. With his rich practical and management experience in technical research and product innovation, Mr. Yu led the completion of the second-generation inter-bank trading platform, promoted the construction of an omni-channel system, and created a more reliable clearing network. He was also integral in the development of intelligent big data and open cloud computing platforms to provide technical support for the new generation of trading networks. His other innovations include the use of technologies such as token, NFC, and barcode builds for a multilevel mobile payment product system. Under his leadership, the UnionPay R&D team fully utilized the technical support role to promote the implementation of the cloud flash payment project and provided the access, the platform, and the foundation for the mobile account internet transformation. Finally, Mr. Yu steered the completion of the construction of local clearing networks, effectively enhancing the international influence of UnionPay technology.
CompanyMcCarthyFinch
CountryNew Zealand
Year2019
McCarthyFinch was launched as a joint venture between law firm MinterEllisonRuddWatts and tech VC, Goat Ventures, to explore ways that artificial intelligence (AI) will transform the legal industry. As the co-founder and CEO, Nick constantly pushes the boundaries of innovation and he excels at pulling together support from stakeholders that don't normally work together. A diverse team of PhDs, legal engineers, and lawyers collaborated to build a legal AI platform, Author, to read, write, and reason like a lawyer. Law is not something that shifts easily so it is a real achievement to be seen as a digital transformation (DX) leader in the use of technologies, like AI, that will have a significant impact on the shape of the workplace and workers. Nick's vision is that the solutions McCarthyFinch is developing will transform the global legal industry and help industry leaders reimagine their businesses. Nick is a great advocate of DX not just in the legal industry but for the NZ digital economy itself. He has won numerous awards and is not only recognized here in NZ but also by global digital leaders by becoming the first NZ business to make it as a finalist in TechCrunch San Francisco's Startup BattleField and coming 6th out of 1,000 global startups. He is also the global winner of Talents Most Disruptive Leader Award, as judged by Sir Richard Branson and Steve Wozniak and the Asia/Pacific (APAC) winner of Talents Best Leader Award, judged by Sir Richard Branson and Steve Wozniak.
CompanyFirst Shanghai Group
CountryHong Kong
Year2019
IoMT-HC healthcare and clinical operation systems (IoMT-HC) is a digital ecosystem that supports the clinical operations and medical services provision at the newly established International Medical Centre (IMC). Opened in the fourth quarter of 2017 under the leadership of CIO Henry Mo, IMC is the latest venture of First Shanghai Group and the first vertically integrated medical facility in Hong Kong. IoMT-HC involves over 13 different digital systems to support the operation of seven medical specialty centers and various clinics located across a 21-storey building. This digital ecosystem incorporates the latest digital technologies, including IoT, big data, and business intelligence to facilitate both the clinical operations and medical services provision. The success of the IoMT-HC ecosystem is a combination of Mo’s experience, technical knowledge, and effort to collaborate with different business units as well as his technology vision to drive business changes. The IoMT-HC is a demonstration of the new generation of healthcare practice, which provides scientific medical analysis as well as efficient and safe clinical operations.
CompanyUnited Overseas Bank (UOB)
CountrySingapore
Year2018
United Overseas Bank (UOB) uses technology to have a richer understanding of its customers’ preferences and to make their banking experience simple, safer and reliable. It also harnesses emerging technologies such as Artificial Intelligence (AI) to enhance its operational performance. The Bank also continually develops its AI and Machine Learning capabilities to meet the various needs of its businesses. UOB has worked with its Hadoop to develop a big data solution that would enable various functions in the Bank to have quick access to relevant and quality data for analyses. These functions, such as compliance and retail banking, are then able to draw on the insights generated to optimize their business processes and to design distinctive customer experiences.
CompanyPhilippine Health Insurance Corporation (PhilHealth)
CountryPhilippines
Year2018
PhilHealth is the sole administrator of national social health insurance for all Filipinos, which makes effective data management a vital to achieve the mandate of providing financial risk protection to the entire population. Led by Jovita Aragona, Senior Vice President and CIO, PhilHealth’s data management strategy commenced in 2016 with business intelligence and cloud technologies. As it broke down traditional barriers to efficiency, information accessibility-availability, and collaboration, data became a strategic asset for PhilHealth. With integrity of mission-critical data, system- and process- harmonization, and standard data report-analysis-mining techniques, PhilHealth has improved its programs and services for Filipinos through a comprehensive analysis of health insurance claims over time periods, diseases, social classes, national-LGU geographical areas, demographics, benefits programs, payment schemes, and other insurance-health dimensions. With advanced analytics, artificial intelligence, and machine learning, PhilHealth has also initiated a framework in detecting fraud and abuse in insurance claims. Finally, data on hand has also empowered PhilHealth to support the Department of Health in the creation of health programs, control of real-potential epidemics and emerging health conditions and trends, and synchronization of Universal Health Care initiatives.
CompanyKPJ Healthcare Berhad
CountryMalaysia
Year2018
As the President and Managing Director of KPJ Healthcare Berhad, one of Malaysia's private leading healthcare providers, Dato Amiruddin Abdul Satar has played a vital role in leading the adoption of digital technologies in the organization and in the healthcare industry. His earliest projects involved moving the entire Group to adopt KPJ Cloud, which has reached 18 hospitals today, as well as the reengineering and redevelopment of core applications including organization-wide use of Electronic Medical Records and Cloud ERP. His latest initiative is the use of artificial intelligence in cancer research and treatment in five KPJ hospitals, being the first in the country to utilize this technology. By initiating leadership transformation in the Group through training in advanced programs to cater to innovation and transformation, Dato Amiruddin Abdul Satar ensures that KPJ Healthcare Berhad remains a leader in digital adoption in the healthcare industry.
CompanyNational Information Resources Service (NIRS)
CountryKorea
Year2018
The National Information Resources Service (NIRS) oversees management for information resources of central government institutions based on integrated computing centers. Led by Director Kim Myung Hee, NIRS has begun its organizationwide digital transformation. Kim has proposed three management principles: business innovation through process improvement and utilization of new technologies, technology leadership enabling government bodies and the IT industry to respond to the Industry 4.0 initiative, and customer satisfaction of the public and government departments with reliable egovernment services. She has presented a vision to enable an intelligent cloud computing center, creating a seamless service environment across the Daejeon and Kwangju datacenters. Kim has also designed the ""Development Plan 2022 TF"" road map, which includes major digital transformation technologies, such as IoT, mobile and media data, and VR, plus evolving into an AI datacenter that minimizes human intervention. Kim has initiated G-cloud expansion, established a cyber breach response system based on AI, and realized scientific administration through a government big data common platform. Kim is also leading the transition from an individual equipment-focused model, to a visual integrated monitoring system focused on service. NIRS is carrying out reorganization into technically specialized groups and providing information literacy education customized for employees.
CompanyUnika Atma Jaya
CountryIndonesia
Year2018
Inspired by the growth and changes of customer behavior in the ecosystem, Danny Natalies has become the university's digital ambassador. Natalies has introduced AR/VR to support long-distance learning and learning activities in the engineering and medicine departments, as well as chatbots to facilitate student advisory on campus news and updates, to improve collaboration and user experience, resulting to higher cost efficiency and stakeholder satisfaction.
CompanyTransport Corporation of India
CountryIndia
Year2018
Transport Corporation of India's Digital Transformation-Customer Order Vs. Fulfillment Project aims to address the organization’s growing challenges on customer dissatisfaction and order tracking. Jasjit Sethi, President & CEO lead the formation technical and functional leaders to execute their Digital Transformation project. A key focus of the project was to establish operational excellence and ensure 100% fulfillment of orders which was completed in 6 months and lead to business excellence.
CompanyHung Hing Printing
CountryHong Kong
Year2018
The Hung Hing Printing Group, a printing pioneer in the region, has embarked on its digital transformation journey, spearheaded by the group's first-ever CIO, Yee Yu. Under Yee's leadership and guided by the overarching theme of “Innovation Every Day,” the Group has successfully implemented over 150 projects to digitally transform a 70-year-old organization in a historically traditional industry. Yee has articulated the role and value of IT in the business, establishing an IT Center of Excellence and project management office to introduce digital technologies and centralize the Group's businesses across the region. Most notable of Yee's initiatives is 'The Smart Factory,' which leverages automation, big data analytics, Internet of Things, and robotics to drive steady improvement in productivity and efficiency in a data-enabled culture. In streamlining operations, the Hung Hing Printing Group has seen revenue grow by 31% while reducing its workforce by 21%. From Hung Hing Printing Group's digitalization, two separate technology-enabled businesses were formed in the process, which are both led by Yee: Beluga which offers 'print + digital' services and Toppwork, a provider of Industry 4.0 solutions.
CompanyBaheal Pharmaceutical Group
CountryChina
Year2018
Under the leadership of Fu Gang, Chairman of the Board of Directors, the Baheal Pharmaceutical Group has embarked on its Digital Transformation journey and is determined to lead in the intelligent healthcare and services domain. Fu champions two main thrusts in Baheal's Digital Transformation road map: to ensure Baheal will incorporate latest technological developments, such as IoT, big data analytics, and machine learning, in its operations, and to leverage Baheal's position and knowledge in the market to uncover new business models and channels.
CompanyBrisbane Marketing
CountryAustralia
Year2018
As the Chief Digital Officer (CDO) for the City of Brisbane, Australia, Cat Matson is charged with the digital transformation of the city as a means of accelerating economic growth and empowering residents and businesses to thrive in a globally-connected, digitally-enabled world. Matson was instrumental in the establishment of the Chair in Digital Economy in 2015 and the Digital Brisbane master plan released in 2017. The Chair in Digital Economy is a world-leading collaboration between industry, academia, and two different levels of government to provide robust academic, yet practical insights into the implications of the digital economy. Its strength comes from the academic rigor informed by industry, which in turn can inform government policy and programs. Digital Brisbane 2.0, developed in collaboration with the Chair in Digital Economy team, is a human-centric digital strategy that has fueled a thriving tech-enabled ecosystem with global connectivity and put the residents and businesses at the heart of all transformation.
CompanyTrue Corporation Public Company Limited
CountryThailand
Year2017
With the support of its leadership and top management, True has recognized the value of Data Analytics in driving its business growth. The data scientist team, increased in scale by five times in four years, has been integrated and incorporated into the heart of the organization’s transformation. Insights obtained over time has proved to be useful for cross business-unit collaboration. True is now able to provide its customers with spontaneous response, more effectively manage and operate its business, and plan for its future demand. The transformation into a data-driven organization is key to drive its today growth.
CompanyBangkok Dusit Medical Services PLC
CountryThailand
Year2017
The trend in healthcare is shifting from a traditional to a more preventive approach. In combination with the strong competition in the marketplace, BDMS has been driven to offer healthcare business that provides extended services of more than just reactive healthcare model. The Precision Medicine at BDMS is a continuous program, with sub-projects such as the B-eXchange system, Genomic data, Sweet Heart Project, and Health Passport created. It brought up a new constructive business model that the hospital has never been accustomed before, putting BDMS in a leading position compared to its peers.
CompanyDBS
CountrySingapore
Year2017
Digitalization is a key part of DBS's strategy to thrive in the digital economy where productivity, scalability, and agility are the key characteristics of a successful organization. With DBS’s longstanding 49-year history and 24,000 employees in the highly-regulated Banking, Financial services, and Insurance (BFSI) industry, DBS considered cultural and organizational changes brought about by this strategy. Its leadership team composed of Piyush Gupta (CEO), David Gledhill (CIO) and Neal Cross (Chief Innovation Officer) have fundamentally changed the operations and culture within DBS by identifying how processes are changed through internal hackathons within various business units; and mass adoption of new technology to re-architect its technology structure.
CompanyCommonwealth Life
CountryIndonesia
Year2017
Commonwealth Life established its "Digital Transformation Office," involving IT and other business units to leverage technology in optimizing talent sourcing, business productivity, and stakeholder engagements. Customer engagement apps have been deployed with features like Financial Calculator and e-Services. Other platforms for Commonwealth Life agents and its younger market are also being developed to increase interest and engagement.
CompanyGuizhou Province Government
CountryChina
Year2017
Taking the Big Data Expo as an opportunity, the Guizhou Province Government unified data interfaces to build an Open API platform which resolves problems such as data inconsistency and storage costs existing in both unified portal and storage. This project has made technological breakthroughs in asynchronous data grabbing, data classification, and dark data capture. Government administration offices achieved successful leadership transformation of e-government business by increasing API data interfaces and data sets and sharing data among departments. Utilizing open big data platforms, Guizhou Province Government has fully realized the digital dividends and benefits for the people.
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