Digital Transformer

This category aims to recognize organizations that have demonstrated success in projects where there is a synergy between business and IT management disciplines, and that have delivered digitally-enabled products and services over a sustained period. We will award a technology program or project that achieved discernible and measurable excellence.

Organizations recognized in this category are generally “brick and mortar”/established companies, which are leveraging digital and disruptive technologies like Big Data/Analytics, Cloud, Mobility, IoT, AR/VR to transform or make a significant change – often design thinking-led – to one or various processes (e.g. sourcing talent, engaging/serving customers); operating models (e.g. creating new revenue streams) or customer experience across one or multiple dimensions of their business (e.g. leadership, digital and physical experiences, data transformation, operations, and the workforce/workplace).

To adapt to the evolving nature of the digital economy, this category is now known as Future Enterprise of the Year.

Want to read up on the other categories? Head over to our Awards Categories page.

WINNERS' CIRCLE

CompanyStudent Loan Fund, Ministry of Finance
CountryThailand
Year2020
The Student Loan Fund (SLF), which operates under Thailand's Ministry of Finance, is a circulating fund that provides loans to students who need financial support, have good academic performance and standing, and are currently enrolled in SLF's supported fields of study. Previously disconnected systems caused a lot of complicated and time-consuming actions, and loan processes were prone to human error. To address this situation, SLF launched its Digital Student Loan (DSL) program to transform digitally the organization in February 2019. DSL is a new digital platform that the organization has put in place to support its mission to become completely digitized and automated. The platform emphasizes borrower centricity by transforming the way data and documents are collected, organized, and analyzed. Key processes and information involve borrowing, loan/debt management, litigation, and enforcement management systems. Through a centralized database, all internal and external data that pertain to student loans from sources, such as the Department of Provincial Administration, the Revenue Department, and Legal Execution Department, are easily matched to drive the decision-making process. Supplemented by tools and technologies, such as big data and analytics (BDA), mobile app for e-know-your-customer (e-KYC), edocument/econtract, epayments, and automated credit scoring, DSL has increased revenues by 15%, improved productivity by 50%, and recorded a 20% boost in customer loyalty.
CompanyCathay Life Insurance
CountryTaiwan
Year2020
Since 1962, Cathay Life Insurance has upheld its core values of "integrity, accountability, and innovation" in providing its customers with diversified insurance services. It started its digital transformation (DX) journey in 2018 by adopting a vision of "insurance + technology, happiness is closer" to offer its 8 million policyholders an improved insurance service experience. Agile, digital, and diversity (ADD) are the guiding principles of Cathay Life Insurance's transformation strategy. Agile refers to the introduction of agile methodologies from top to bottom, digital pertains to the deepening of digital capabilities, and diversity implies the development of cross-border functions. These three engines are driving the organization's shift from a matrix division of labor to agile operations that harness its talents' skills while utilizing technologies, such as robotic process automation (RPA) and natural language processing (NLP). Because of its ADD approach, Cathay Life Insurance increased operational efficiencies by 80%. Meanwhile, to elevate its customers' satisfaction by offering a frictionless, seamless, and convenient insurance experience, the company introduced MORE. This project optimizes the overall service and system performance through the establishment of a middleware platform, the introduction of operational robotics, and the deployment of remodeling collaboration. It also addresses the front end by empowering and engaging customers and partners in different industries. In 2019 alone, project MORE resulted in a total of 44,000 man-hours saved.
CompanyProcter & Gamble
CountrySingapore
Year2020
Procter & Gamble (P&G) has been at the forefront of leveraging digital transformation (DX) in the Asia/Pacific (AP) and the Middle East and Africa (AMA) regions. Its essential end-to-end disruption areas include consumer, customer, brand building, and supply chain. Together with using state-of-the-art technologies of cloud, big data, Internet of Things (IoT), and data science, P&G has brought forth new business models. Amid the very competitive consumer packaged goods (CPG) landscape, the company has strategically invested in digitalization throughout the value chain to fuel its growth and drive productivity. P&G's Data Strategy Disruption and Digital Consumer Transformation strategy for growth and value span five key pillars of P&G superiority vectors — superior product, superior packaging, superior communication, superior retail execution, and superior consumer/customer value equation — to grow the CPG category and serve consumers through consistent brand innovation. An agile DX approach to innovating and growing fast to 105 markets has enabled P&G to scale the best technical capabilities and models while protecting systems with the best security and stewardship operations.
CompanyPhilam Life
CountryPhilippines
Year2020
AIA Group is the largest independent publicly listed pan-Asian life insurance group. Operating as Philam Life in the Philippines, its digital transformation (DX) strategy puts emphasis on improving customer experience (CX) and enabling access to products and services across multiple platforms at any given timeAt the core of the groupwide strategy is technologydigital, and analytics and artificial intelligence (AI) (TDA). Technology ensures cybersecurity as a top priority, digital refers to equipping customers and agents with the best user-centric digital tools, and analytics and AI are innovative technologies that leverage vast amounts of data to challenge the status quo. The TDA strategy has developed critical infrastructure, systemsand data pipelines for automation and analyticsAs part of this visionPhilam Life deployed Fusion, a proprietary AI underwriting engine, whose purpose is to enhance automation processing and triage abilities based on customer data and analytics. The first of its kind, Fusion learns simple underwriting decisions so that human underwriters can focus on more complex cases that require deep expertise. In 2019, millions of customer interactions were fully automated because of Fusion. Philam Life reaped tremendous benefits, including millions in technology cost savings, near-complete automation of incoming cases, and skills upgrade of IT offices through AI. 
CompanyPLUS Malaysia
CountryMalaysia
Year2020
As the largest toll expressway operator in Malaysia, PLUS Malaysia serves as the main transportation and socioeconomic artery connecting people, businesses, and communities. However, with the increasingly negative public sentiment |toward PLUS Malaysia because of the perceived erosion of services, it launched Toll of Tomorrow, an initiative that aims to modernize the existing outdated expressway and tolling systems. As the focal point of its digital transformation (DX), PLUS Malaysia implemented several projects under this campaignIt built its PLUS data lake, which serves as the foundation for advanced analytics and data science to address rising customer expectations. Employees at all levels can utilize data for fast, conclusive decisions and continuous delivery of innovative products and services. Other initiatives include the chatbot Putri, which has reduced the workload of call centers by enabling road travelers to receive real-time information on traffic, toll fares, reward points, promotions, and events. The PLUS mobile app delivers better care and services to customers traveling on PLUS Malaysia highways. The app provides travelers a journey planner to in which they can access camera feeds, toll fare information, and live incident notifications along the highway. The Toll of Tomorrow has delivered a four-point increase in the 2019 Customer Satisfaction Index and almost 350,000 total downloads of the PLUS app from the end of 2018 to 2020. 
CompanySK Hynix
CountryKorea
Year2020
SK Hynix strives to lead the global semiconductor market by securing technology and cost competitiveness through continuous research and development (R&D) and investments. To evolve into an intelligent enterprise, the company focuses on radically innovating employee productivity through holistically improving its work environment. SK Hynix's strategy used digital technologies to innovate employee communication, implement a digital workplace ecosystem, and develop the "Artificial Intelligence (AI) and Citizens" approach, leading workplace transformation. With these objectives, the company secured six major platforms, including cloud-native, communication and collaboration, mobile, data lake, analytics, and AI service platforms. To begin, SK Hynix promoted using digital transformation by leveraging design thinking to enhance user experience (UX). It also redefined working and made it easier to solve field challenges by fusing AI capabilities and human worker automation. SK Hynix also established the SK Hynix Manufacturing Cloud environment to enable a digital twin platform, support enterprise agility, and fundamentally change productivity and flexible resource management, thus increasing revenue. Moreover, the company built a digital-first work culture, exponentially improving accountability, productivity, and employee satisfaction. SK Hynix also established CUBE, its real-time interactive platform, for faster communication throughout various devices to maximize information distribution efficiency through an open ecosystem. SK Hynix's adopted holistic approach to become an intelligent enterprise suits the demands of the new digital economy.
CompanyBlue Bird Group
CountryIndonesia
Year2020
Established in 1972, the Blue Bird Group is the largest taxi operator in Indonesia. A pioneer in changing the taxi services industry in the country, the group continues to raise its comfort and safety standards as it aims to be a world-class digitally enhanced mobility company. Through its adoption of digital technologies, the Blue Bird Group is committed to delivering customer-centric and value-driven innovations. With Blue Bird One, the group has created a 360-degree digital ecosystem under its mobility-as-a-service (MaaS) framework. Blue Bird One shifts from product- to customer-centric offerings, delivering one integrated brand with multichannel access and digital engagement. The initiative is built around an intelligent, robust, and scalable cloud-based platform as an orchestrator of the company's central intelligent dispatching system, Internet of Things (IoT) devices in all fleets, mobile and web applications for customers, drivers, and staff, application programming interface (API) partner integration, modern and centralized data warehouse, machine learning and artificial intelligence (AI) capabilities, and many more. Blue Bird One has led to the satisfactory journeys and experiences of customers, drivers, and staff, greatly impacting revenue generation and cost reduction as well as productivity and talent retention, demonstrating a holistic and pervasive impact on the organization.  
CompanyPiramal Glass
CountryIndia
Year2020
Piramal Glass is a global specialist in glass packaging design, production, and decoration for businesses in the pharmaceutical, cosmetics and perfumery, and specialty food and beverage industriesThe company offers complete end-to-end glass packaging solutions in over 50 countries, with its design, production, and decoration footprint in the United States, India, and Sri Lanka having an overall capacity of 1,375 tons daily and using 12 furnaces and 60 production lines. With glass container production a continuous complex manufacturing process with over 150 variables, Piramal Glass has custom-developed Real-Time Manufacturing Insights (RTMI), a smart manufacturing platform, to gain live visibility into operations and analyze defects and losses at various stages. This initiative is at the core of the company's overall digital transformation (DX) to transform itself into an insights-driven organization, led by customer centricity and operational excellence and imbibed with digital-as-a-fabric perspectiveThe company has also built a partner ecosystem that provides best-in-class solutions by leveraging analytics, Internet of Things (IoT), cloud, and security and constantly introducing upskilling programs and initiatives for employees, making them future-ready. To date, Piramal Glass has analyzed over 200 million data points from 4,000 sensors and equipment, achieving production efficiency. 
CompanyMTR Corporation
CountryHong Kong
Year2020
The MTR Corporation recognizes the fast-changing business landscape and new possibilities of evolving digital technologies. Under its corporate digital strategy, 11 digital road maps were formulated for various business domains, with the "Digital Road Map for Intelligent Customer Lifestyle Platform" as one of the key initiatives focused on customer engagement and experience. The road map was crafted with support from top management and backed by a cross-functional agile team of IT and 10 diverse business units. The full-fledged strategy defines a three-year program for four perspectives: artificial intelligence (AI) and data-driven personalized services and offerings to customers; an intelligent loyalty platform to deepen customer engagement and smart mobility features for customers' end-to-end journey; and advancement of a digital culture within the organization. The road map was formulated with design thinking workshops to identify the needs of customers, and a series of digital projects was initiated and implemented with an agile approach. In addition, MTR launched a series of activities, such as AI contests and data workshops, to promote the adoption of digital solutions into business functions. With the three-year program, MTR commits to be the industry pioneer in enhancing customer experience using digital technologies and support Smart City developments in Hong Kong and the Greater Bay Area. 
CompanyAstraZeneca China
CountryChina
Year2020
Since entering China in 1993, AstraZeneca China has been committed to meeting China’s increasing healthcare needs by continuously focusing on science innovations. It focuses on therapeutic areas, such as respiratory, cardiovascular, metabolic, oncology, gastrointestinal, and renal diseases. In 2017, AstraZeneca China's Healthcare Internet of Things Innovation Center was established in Wuxi. Two years later, AstraZeneca China announced to co-build the Wuxi International Life Science Innovation Campus with the Wuxi government, partnering with China International Capital Corporation (CICC) to establish a global healthcare industrial fund. AstraZeneca China's business in the country continues to grow, with an increase of 26% in 2019, and it has become the number 1 multinational pharmaceutical company in China. Adhering to the value of patient centricity, AstraZeneca China is dedicated to transforming from a traditional pharmaceutical company to a platform that provides holistic disease management solutions. As a result, it has become a pioneer in global innovation and development, exporting Chinese innovations to the world. Leveraging advanced technologies, such as artificial intelligence (AI), big data, Internet of Things (IoT), 5G, and mobile internet, AstraZeneca China has established cross-sector partnerships in diagnosis, devices, and digitization at home and abroad to co-create integrated diagnosis and treatment solutions that derive from the unmet needs of patients in the whole process of screening, diagnosis, treatment, and follow-up of diagnosis and treatment, ultimately individuals worldwide.
CompanyCountdown
CountryNew Zealand
Year2020
Countdown has a long history of pioneering digital grocery in New Zealand since it has launched online shopping nearly 25 years ago. In 2018, the CountdownX business unit was established to ensure that the organization remained at the forefront of technological advancements through continuous innovation. CountdownX brought together online shopping, payments, digital marketing, loyalty rewards, and IT teams. In February 2020, New Zealand recorded its first COVID-19 case, which drove Countdown’s biggest online business transformation. Demonstrating its ability to adapt quickly to huge surges in demand, Countdown increased online grocery delivery capacity by 60% and registered more than 120,000 Kiwis who were most at risk of COVID-19 in online shopping Priority Assistance Service, which was developed and launched within five days. Countdown has also registered 200,000 new online shopping customers and has opened New Zealand’s first dedicated supermarket estore, fulfilling 15,000 orders a week at full capacity. To keep up with the demand, Countdown employed over 2,000 workers to support its online shopping service and temporarily closed five stores and turned them into "dark storesservicing only online orders. Countdown's virtual assistant Olive was also introduced to relieve pressure on the customer care team by triaging customer queries with over 300,000 conversations in April 2020 alone. Countdown's purpose is to make Kiwis’ lives a little better every day. Its online business transformation was focused on doing just that  harnessing the power of technology, data, and people to create better experiences for customers at a time when these are needed the most.
CompanyBank of Ayudhya (Krungsri)
CountryThailand
Year2019
The Bank of Ayudhya (Krungsri) is Thailand's fifth largest bank, with the mission to deliver the best customer experience and customer journey as part of its overall digital transformation. In its effort to fulfill this mission, the bank has boldly invested in digital technologies such as artificial intelligence (AI), machine learning (ML), big data analytics (BDA), and robotic process automation (RPA). It has also adopted new approaches to working, such as design thinking, DevOps and microservices, and fintech collaborations to develop its wide assortment of products and services on various digital channels. In an increasingly mobile Thailand, Krungsri has equipped itself to understand better its customers and their pain points, and has strived not just to deliver a true omni-channel experience but also to make an impact on the lives of its customers by giving them the financial wellness they deserve. Among its innovations include the advanced AI-based feature Smart Advisor that has given 100,000 investment advisories to clients bringing the subscription volume of mutual funds to THB 13,000 million in 2018; the UChoose lifestyle application that delivers hyper-personalized offerings to Krungsri credit card holders by analyzing geo and behavioral insights; the analytics-based decision platform Smart Data Services that has optimized performance across the bank's business units; and an RPA implementation roadmap that has reduced work by 5,000 manhours in a span of nine months.
CompanyCTBC Bank
CountryTaiwan
Year2019
CTBC Bank is the first bank in Taiwan to issue credit cards and set up a customer service center. As one of the largest privately owned banks in the country, it owns more than 1,000 seats for both inbound customer service and outbound telemarketing business. Generating around 700,000 calls with more than 50,000 hours of voice records on a monthly basis, CTBC Bank was plagued with fragmented and low-quality inspections and manual processes. Upon realizing that the speech records hold vast amounts of customer data, it pioneered the development of the Intelligent Speech Processing Platform (ISPP). The ISPP is a part of CTBC Bank’s business strategy and is a core platform service focusing on the resolution of speech data in terms of processing and analysis. Established in 2018, the ISPP contains comprehensive technologies, including automatic speech recognition, speech to text, natural language processing, machine learning, and deep learning algorithms. Its goal is to integrate scattered technologies and design a scalable platform to fulfill business needs, such as intelligent speech inspection and customer insight analysis. With the ISPP in place, CTCB Bank improved speech quality inspection coverage to 100% and reduced holding time for incoming calls by 10%.
CompanySATS
CountrySingapore
Year2019
SATS, Asia’s leading ground handling and in-flight catering service provider, is the first company in the world to adopt digital twin technology in the catering business. It uses this technology to simulate different production scenarios and cooking process of each recipe to gain resource optimization in its kitchen. With the use of digital twin technology, SATS can now digitally capture the culinary insights and experience of its chefs, empowering them to gain consistency in their cooking methodology. In the kitchen environment, sensors are installed to provide real-time data, which helps improve response time when handling different scenarios, such as bottlenecks or disruptions. In addition, the operational impact of new investments in machinery and process changes can be simulated, analyzed, and optimized in a virtual environment before actual implementation. The use of this technology has led to improvements to overall planning productivity by at least 30%. Besides achieving operational optimization, this project has also helped the company make better investment decisions and save unnecessary costs by providing insights into potential ROI arising from new machineries deployment, layout changes, and the like.
CompanyUnion Bank of the Philippines
CountryPhilippines
Year2019
UBX ushers in the age of embedded banking in the Philippines, where banking services are woven into the very fabric of everyday life. Under UBX, UnionBank launched Project i2i, which stands for "island-to-island, institution-to-institution, and individual-to-individual" — a blockchain-based transaction and retail payments system that aims to serve as a catalyst to inclusive prosperity for the 35 million unbanked in the country by enabling different institutions, such as rural banks, cooperatives, and microfinance institutions to be part of a bigger financial network. i2i aims to provide immediate access to a wide array of financial products and a cost-efficient platform to execute these transactions. UBX also features the UnionBank GlobalLinker, a social networking platform that helps micro, small and medium-sized enterprises (MSMEs) grow their business with tools for business management and network expansion. Providing offers tailor-fit to MSMEs' needs, the free platform is open to UnionBank and non-UnionBank customers. Finally, UBX includes the Blockchain Institute that offers a six-month program to equip developers with capabilities focused on blockchain, addressing the scarcity of blockchain talents in the current ecosystem. It is also an innovation lab that not only offers coding and development, but also works on actual use cases in the organization and provides working blockchain solutions.
CompanyAirAsia
CountryMalaysia
Year2019
As the largest airline in Malaysia by fleet size and destination, AirAsia has actively worked to be at the forefront of innovation in the aviation industry with the use of digital technologies. To maintain its competitive advantage as a leading low-cost air transport service provider in the ASEAN region with 110 destination hubs, it has set its sights on becoming a digital airline by employing a data-first culture centered on delivering relevant and personalized experiences to its customers. Through big data analytics and machine learning, AirAsia has been able to capture the data of its 500 million passengers, analyze customer behavior, and derive insights quickly and accurately. This allowed the airline to identify opportunities and transform ideas into deliverables. With customer-centricity at the core of its digital strategies and investments, AirAsia has begun to use predictive technology and complex algorithms to forecast customer demand for ancillary products, such as baggage, seats, and meals, and optimize pricing for a broad range of services. On the operations side, the digital airline program has reduced costs by as much as 10% in just over a year. As its deployment matures, it is also poised to reap further benefits. By employing an enterprisewide cloud-based platform under its Digital Airline Program, AirAsia improved collaboration across business units, automated processes, and created custom reports — all of which contributed to enhanced operations, reduced costs, and increased revenue streams.
CompanyKB Securities Co., Ltd
CountryKorea
Year2019
Traditional private equity firms are generally burdened with paper-based processes at the front and back offices. As one of the biggest securities companies in South Korea with a US$4 billion capital, KB Securities set out to build and execute a digital transformation strategy to gain competitive advantage and enhance customer experience. Its plan tackled two main objectives: identifying and developing new business opportunities based on digital technologies and modernizing internal work procedures. These two targets highlighted four different areas: increasing work efficiency, building an integrated ecosystem, strengthening non-face-to-face channels, and digitalizing private banking. The enterprisewide implementation of robotic process automation (RPA) has automated 104 individual tasks and has saved 200,000 hours annually. Its robo-advisor service uses open application programming interface (API) to open accounts without personal contact. Additionally, it rolled out a system for categorizing asset types, allocating tactical and strategic assets, and proposing and monitoring model portfolios. Launched in 2017, the comprehensive plan rolled out in successive phases, supporting KB Securities' transition into becoming a digitally empowered and consumer-oriented organization. With its overall consideration of people, culture, and technologies, KB Securities is positioned to lead the market in the digital era.
CompanyCoca-cola Amatil Indonesia
CountryIndonesia
Year2019
Being one of the most well-known global brands in the food and beverage industry, Coca Cola Amatil Indonesia (CCAI) puts an emphasis in ensuring product quality. An early adaptor of Internet of Things (IoT) technology, CCAI automates data entry from quality devices into its system ensuring data integrity and accountability. Through its development of an in-house solution, CCAI has implemented an integrated system that ranges from gathering data into a centralized cloud database to optimizing production based on machine learning application to specifically cater to its business needs. Meanwhile, to support its digital transformation efforts, CCAI has realized that it needs to build a skilled and digitally minded workforce to address the dynamic demands of its consumers. CCAI then initiated a Supply Chain Academy that builds knowledge around people, process, and technology. Additionally, it instituted a framework that integrated IT teams across the entire group to accelerate talent development. As it moves on its digital roadmap, CCAI has explored the use of AI for predictive maintenance, blockchain application for supply planning, and Industrial Internet of Things (IIoT) solutions for water and energy monitoring, among others. Meanwhile, because of its enterprisewide digital transformation efforts, CCAI was able to decrease customer complaints by 50%, improve production yields by 10%, and reduce machine breakdowns by 5%. CCAI, despite being an old institution, proves that legacy businesses can progress in an ever-changing landscape through digital mindset, culture, and operations.
CompanyIFFCO Tokio General Insurance
CountryIndia
Year2019
To reduce costs especially in claims, improve service, and raise customer approval, IFFCO Tokio General Insurance (ITGI) rolled out three digital transformation initiatives in its organization. To minimize the turnaround time for processing motor claims, it introduced live audio/video streaming for the survey of damaged vehicles. The application enables on-the-spot video inspection and allows users to upload supporting documents such as registration certificates, insurance policies, and photos documenting the damage. The transparency of this process minimizes data tampering and fraud and claims leakages since data is collected in a digitized format. Because of the competitive nature of the insurance industry, ITGI also implemented a dynamic pricing model for motor vehicles. Using three data points — place of residence, credit score, and customer loyalty — it radicalized how insurance policies are priced and marketed. By offering its services at optimized rates with customized approaches, it improved its long-term business growth with enhanced acquisition and retention. As for ensuring fast and accurate claims, ITGI launched the Quick Claim Settlement (QCS) mobile app. Designed to settle claims within 30 minutes, it utilizes AI technology to assess the condition of private cars and motorcycles. Upon evaluation, an offer for claim settlement is sent and is paid directly to the customer’s bank account. This process has significantly cut down the average claims life cycle from days to a couple of minutes, creating higher levels of convenience and satisfaction.
CompanyTricor Group
CountryHong Kong
Year2019
Tricor, Asia’s leading business expansion specialist, has embarked on a digital transformation journey in Hong Kong under the leadership of its CEO and Head of Transformation. Tricor’s digital transformation strategic imperative is to solidify the firm’s leading position in Hong Kong, introduce new ways of engaging customers, and optimize operational performance. To achieve Tricor’s core digital transformation objectives, Tricor formulated a transformation blueprint for the business, introduced new digital technologies, and implemented a data-driven culture. Notable initiatives include the deployment of a new client portal, robotic process automation, machine learning, core platform upgrades, and data analytics. The introduction of new data analytics tools and cloud platforms promotes a data-driven decision-making culture. In driving customer engagement and operational excellence, Tricor HK has achieved significant revenue growth using the expanded capacity of a highly efficient workforce.
CompanyState Grid Shanghai Municipal Electric Power Company
CountryChina
Year2019
The State Grid Shanghai Municipal Electric Power Company produces and distributes gas, coal, wind, solar, and integrated gasification combined cycle (IGCC) power. As a state-owned power company, the State Grid Shanghai Electric Power Company faces severe challenges in deepening the reform of the power system and the opening up of the electricity sales market. It recognizes the intrinsic value that data brings to the entire business and is the focal point of its enterprisewide transformation. Based on big data architecture, through building a unified datacenter with full service and integrating 33 internal and external information systems data, the State Grid Shanghai Municipal Electric Power Company has broken data barriers to realize a unified definition, efficient storage, “one-click” cleaning, and intelligent mining of multisource heterogeneous data. Taking this as a data foundation platform, the organization has established intelligent subsystems in power supply guarantee, marketing services, decision-making, financial management, and supply chain. The State Grid Shanghai Municipal Electric Power Company is also utilizing technologies such as the Internet of Things (IoT), mobile, and artificial intelligence to fully understand the state of the power grid and customer needs, and to promote the interconnection between equipment, employees, and customers, and the inter-departmental business integration, so as to achieve lean management, excellent customer services, and fine grid operations.
CompanyP&G Greater China
CountryChina
Year2019
P&G, the world's leading consumer goods corporation, in Greater China launched the AlphaGrow project as part of its Golden Digital Transformation initiative. The AlphaGrow project's early phase included digital ecommerce and digital consumer marketing efforts, which gradually ushered in a chapter of 'all-around digital transformation.' Since these early efforts, digital transformation has become an important strategy of the entire enterprise, with four key directions: digital transformation of consumer marketing and brand-building, digital transformation of market sales, digital transformation of supply chain, and digital transformation of business decision making. To support its key DX directions, the organization has broadly applied technologies such as big data, artificial intelligence, cloud computing, Internet of Things (IoT), and mobile. At the same time, to support the rapidly developing business, P&G in Greater China has independently built a technology platform based on cloud PaaS-based microservice architecture, a dual datacenter for consumers and business data, and a middle platform map supporting artificial intelligence. It has also built an IT team with strong professional competence, excellent technical abilities, and good learning capacity and is willing to innovate and promote the transformation of the company's internal digital culture.
CompanyMitr Phol Group
CountryThailand
Year2018
To become a world-class sugar and bio-energy leader, the Mitr Phol Group began its digital transformation journey in September 2015 by combining its fully integrated agriculture business model with digital technologies. In line with Thailand's 4.0 initiative, the Mitr Phol Group defined a World-Class Organization policy to guide the organization in achieving business transformation in a digital world, which includes the right talent management and technology implementation strategies. Through design thinking, the Mitr Phol Group developed a framework to redefine its business processes. Digital technologies such as mobile devices, cloud, big data analytics, automation, and IoT sensors have been introduced in three main areas: supply chain management, plant maintenance, and inventory management, covering 33 plants across 18 companies within the Mitr Phol Group. Through digital transformation, the Mitr Phol Group has achieved THB 12 million in inventory cost savings, a system changing-over cost reduction of 84%, and increased customer satisfaction of 90%.
CompanyCathay United Bank
CountryTaiwan
Year2018
Cathay United Bank has reaffirmed the customer as the center of its business in its digital transformation journey. Through transformation of culture, services, and processes, Cathay United Bank aims to break silos within the business to foster collaboration for the creation of customer-centric products and services. For its culture transformation, the bank promotes diversity by recruiting digital-savvy employees from different industries to establish a Center of Excellence and User Experience team to work with the Digital Banking business unit, which has grown three times in size within two years. Cathay United Bank has improved the digital experience of customers through the following: a brand-new version of its mobile app and website to simplify and enhance customer experience, fully automated prescreening for credit card applications, integration with LINE Business Connect to provide core financial services such as credit card application inquiry and fees payment, and more. The bank has also increased traffic to both desktop and mobile website, which is embedded with an AI-powered recommendation platform for financial services and specialized programs using data from its customer relationship management (CRM) and Sitecore Content Management System (CMS). The bank has also utilized robotic process automation to identify business processes that can be standardized. With transformation from both bottom-up and top-down approaches, the project has reaped huge benefits for the organization.
CompanyImmigration & Checkpoints Authority of Singapore
CountrySingapore
Year2018
ICA has revolutionized the passport application and collection processes from a manual-based model with a novel suite of solutions that turned the entire passport experience into a seamless, pleasurable one for all. From applying through the mail in 1994 to electronic internet application in 2002, from passport collection at post offices near home to self-service iCollect kiosk, ICA never tires in generating greater convenience to citizens.
CompanyUnion Bank of the Philippines
CountryPhilippines
Year2018
Union Bank of the Philippines (UnionBank) is relentless in its pursuit to transform into a Digital Bank, with a culture of innovation and experimentation changing the way how the UnionBank engages with clients and employees alike. Digital transformation is evident in all aspects of the business with projects including the use of artificial intelligence in customer-facing chatbots, deployment of an open API strategy for its partners, and implementation of Robotic Process Automation in centralized backroom operations for the creation and submission of financial reports and in other tasks leading to a decrease of up 80% in processing time. The bank has also given focus to improving customer experience through the launch of its new mobile app and website, which has driven customer interactions from 26% to 98% of all total customer interactions since 2017. Its most recent initiative is The Ark, UnionBank's first fully digital lifestyle branch. The Ark champions an interactional experience rather than a transactional space, with features that allow customers to open new accounts in less than 10 minutes with virtual telling machines and apply for home and auto loans with augmented and virtual reality experiences.
CompanyCIMB Bank Berhad
CountryMalaysia
Year2018
Launched in 2016, CIMB's EVA (Enhanced Virtual Assistant) was developed by CIMB's digital team to provide 24/7 access to a growing customer demand for a seamless mobile banking experience. Designed with an intuitive chat-based interface, CIMB EVA is integrated with the most frequently used core banking functionalities such as accounts checking, fund transfer, bills payment, and prepaid mobile reloads, combined with a messaging platform which allows users to receive instant transaction alerts and customized promotion updates. CIMB EVA has also been enhanced with a Spend Analyzer feature in collaboration with FinTech partner Moneythor to provide intelligent recommendations to users and with Active.AI for deep learning-based natural language processing for improved query focus and more meaningful conversations with customers. Real-time data insights enable personalized and customized financial advice based on customer banking portfolio and spending patterns. To date, CIMB EVA has garnered over 212,000 downloads and has processed over 1.4 million transactions.
CompanyDirectorate General of Taxation
CountryIndonesia
Year2018
The Directorate General of Taxation has begun to leverage digital capabilities to introduce more efficient business processes, increase touch points with citizens and the number of taxpayers, detect fraudulent transactions, and improve transparency with the public. In optimizing efficiency and effectiveness to collect tax revenue to support the growth of Indonesia's economy, the Directorate General of Taxation aims to increase registered taxpayers and boost tax revenue by 50 percent in 2021.
CompanyBajaj Allianz Life Insurance Co. Ltd.
CountryIndia
Year2018
Crafting authentic and immersive engagements is key to the insurance sector – both internally as well as externally. For a sector that is predominantly high on manual intervention at moments of truth, technology becomes a critical factor in orchestrating transformation. Bajaj Allianz leveraged AI and Machine Learning to deploy BOTs to transform the way the traditional insurance interacts with its internal and external customers; by delivering – conversational support to customers, instant information and overall ease and convenience. With a BOT based 24x7 support, Bajaj Allianz enabled end to end customer service and support across various facets of insurance and claims.
CompanySouth China Morning Post
CountryHong Kong
Year2018
With the rise of digital media and decline of the traditional newspaper, SCMP has turned to digital technologies to transform user experiences across digital marketing channels and geographies while ensuring security, reliability, and accessibility across multiple devices. New media consumption patterns, including “off-platform” content such as instant articles on social media, have prompted SCMP to begin its transformation using a cloud-based multi-channel content management system to facilitate content authoring and publishing through different channels, including web and mobile devices. In delivering news ahead of the competition, SCMP has captured a wider audience, tripling its readership since beginning digital transformation. To respond to the disruption of the media industry’s traditional business model, SCMP has also begun to utilize advanced analytics to deepen its understanding of its readers, not just to grow reach and engagement through personalized content and targeted advertising, but also to generate insights for better-informed operational decisions and new, organization-wide KPIs for SCMP and drive business growth in the region and around the world.
CompanySiam City Cement
CountryThailand
Year2017
The Pervasive Network project for a digitally connected plant set up at its Saraburi operations has been granted with full endorsement by SCCC Board in the midst of its business expansion and acquisition in the region. Being the first major IoT project in the manufacturing sector in Thailand, and the first for the cement manufacturing in Asia Pacific, the project has served as the core infrastructure foundation for the wholly integrated IT-OT operations in all cement plant areas. It will also an infrastructural enabler for the soon-to-come machine learning, predictive analytics, digital maintenance inspection, contractor management, digital safety, and asset tracking management.
CompanyTaishin Bank
CountryTaiwan
Year2017
As the younger generation moves toward digital channels for their financial needs, Taishin launched Richart, its digital bank in April 2016. Designed to provide the best user experience and products, Richart undertakes continuous customer research to provide the most innovative functions in the market, three of them protected by patents. With seven major updates released in 11 months, Richart has been a huge success with over 90,000 new savings account applications in under a year, of which 70 percent of newly acquired customers are under the age of 35, matching the goals of Taishin’s strategy to attract a younger market. Richart has become the biggest digital bank in Taiwan, paving the way for the successful digital transformation of Taishin.
CompanyChangi Airport Group
CountrySingapore
Year2017
Changi Airport Group's Digital Master Plan (DMP) is a business transformation program for the airport that has transformed Changi's passenger experience and laid the foundation for Changi to be a Smart Airport of the future. The DMP helped Changi create a unified digital identity and presence by communicating to its passengers through streamlined, omni-channel content delivery and providing a revamped Changi mobile experience. Changi leverages big data to deliver a personalized Changi experience for each of its passengers. By digitalizing core operations processes and gaining deep understanding of key operating imperatives, Changi has achieved improved operational anticipation and reaction, data-enabled resource planning, and a data-driven platform for collaboration and problem-solving.
CompanyMaynilad Water Services, Inc.
CountryPhilippines
Year2017
Maynilad’s DX project leverages technology to transform itself and render more efficiencies to its business and operations. Driven by the challenges of non-revenue water (NRW) and having a low percentage of customers with 24-hour water supply, Maynilad embarked on transforming its “Stone Age” practices to the cutting edge of global best practice in today’s ICT economy. Maynilad carefully examined business and IT objectives and streamlined these with deliberate steps between business and IT management. Maynilad also digitalized its customer interactions through the continuing development of its bills presentment platform, alongside the use of an interactive online application. Maynilad leadership rallied the organization to commit to the company’s DX journey, carefully putting in the required governance framework. As a result, NRW was reduced to 33% in 2017 compared to 67% in 2006. Clients likewise topped 1.3 million in 2017, from 600,000 in 2006.
CompanyAstro Malaysia Holdings Berhad
CountryMalaysia
Year2017
The Astro Digital Transformation Program has transformed Astro into a customer-centric, digital-, cloud- and mobile-first, analytics-driven organization, achieved through inventive content formats, digitalization of current services, new digital services, revamped web and e-commerce platforms, integrated advertising solutions (TV, radio and digital products) and workforce productivity tools. Through the program, Astro has added new revenue streams from digital assets, increased customer base and engagement, and increased cost savings.
CompanyYuhan-Kimberly
CountryKorea
Year2017
Yuhan-Kimberly, a traditional home and personal care manufacturer, has transformed itself into one of the Digital Transformation leaders in Korea. The company has constructed core digital components such as company-wide site integration, linked CRM system, and big data analytics systems for their e-commerce business. Yuhan-Kimberly has been using value created from data to improve momQ, its onlineshopping mall. The online shopping mall not only has the capability to understand consumer requirements quickly, but also to improve on its products. Extensive data analytics have been developed, incorporating social media analysis, custom dashboard development, and insights generation to support the eCommerce business.
CompanyBTPN
CountryIndonesia
Year2017
BTPN's Jenius is Indonesia's first truly digital bank offering all its products and services through an app with chat, email, and social media support. It utilizes a different brand identity, style, tone and manner from traditional financial services, offering features not previously available in the market. Bank BTPN built Jenius from scratch through co-creation with early adopters, financial services experts, and like-minded members of the public who share similar views on the need to change banking in Indonesia.
CompanyGE Digital
CountryIndia
Year2017
GE has led the way in transforming into a digital industrial company, capturing value from its extensive network of assets through the Industrial Internet, driving productivity across its business through the Digital Thread and fueling new growth models across its business and for customers by unleashing its GE Digital business. GE is reimagining IT, transforming traditional Information Technology into Digital Technology under GE Digital to fuel business decisions and growth.
CompanyMTR Corporation
CountryHong Kong
Year2017
MTR is proactively enhancing Hong Kong’s railway transportation service to meet the shifting customer needs, through leveraging disruptive digital technologies, and strategically integrating them into our established business processes. A digitalization roadmap was formulated with a top down management approach to catalyze and ensure continuous delivery of these new technology projects, marketed externally via the ‘Rail Gen 2.0’ initiative.
CompanyZhejiang Government Data Management Center
CountryChina
Year2017
In accordance with China’s administrative examination and approval system reform, Zhejiang province launched “At Most One Visit,” a new-generation government service platform designed to streamline data sharing for the top 100 most-handled administrative items at the provincial level. The platform is used by 26 provincial departments, including social security, construction, and local taxation. It makes full use of cloud computing, big data, and other digital technologies to connect 32 data sources with 161 types and more than 7 billion pieces of data. Since its launch in 2016, over 90% of services have been successfully transformed, with citizens and businesses only needing to visit government offices once throughout registration or application processes. The platform has broken down information silos and has completed the government goal of “one window for integrated services.” At Most One Visit has also formed a common system standard for government data sharing and provides a reference for power delegation, administration, and service reforms across China, while government supply-side data sharing has brought tremendous data dividends for urban governance.
CompanyWanda Group
CountryChina
Year2017
The Wanda Building Information Modeling (WBIM) Construction Project Management Platform is the world’s first building construction project coordination and management system in the Architecture, Engineering, and Construction (AEC) industry that supports the full cycle of building engineering and construction project management. It allows for online collaboration among all participating parties, has fully integrated BIM technologies and engineering project management, and incorporates IT, Internet, and IoT technologies.
CompanyPing An Technology (Shenzhen) Co., Ltd
CountryChina
Year2017
The Ping An Brain Artificial Intelligence Engine uses AI technology to drive the transformation of fintech and health tech in one of world’s largest financial groups. It has helped 20+ internal business units and external organizations in over 200 applications to improve risk-control ability, marketing effectiveness, service quality and operational efficiency using AI technology. As the core AI engine of the Ping An Group, Ping An Brain has integrated Ping An’s data from 800+ million individuals, 40+ million enterprises and billions of images. The Ping An Brain AI Engine delivers products such as Intelligent Auto Insurance Loss Assessment System, Early Financial Risk Alert Model, Intelligent Recommendation Engine, Disease Prediction Model, Image and Voiceprint Recognition Platform, and Ping An Intelligent Hardware Robot.
CompanyHuazhu Hotel Group
CountryChina
Year2017
As the first domestic multi-brand management group of hotel chains, the Huazhu Hotel Group takes advantage of its overall business to develop its Expanded Online Service and Quick Offline Service platform. With this platform, Huazhu has transformed from a traditional enterprise to technology-cored enterprise, whose capital value of assessment is increasing rapidly. The Expanded Online Service focuses on customer pain points and builds a closed-loop experience for guests and a strong direct sales channel, with 87 million members on the Expanded Online Service platform, and a direct sales channel account. Quick Offline Services can be accessed via a mobile app, enabling operational decisions to be based on customer data, thus improving efficiency and increasing profit.
CompanyFonterra / The Instillery
CountryAustralia
Year2017
The Instillery has collaborated with the Fonterra Co-operative Group, a global dairy nutrition company, and their respective digital marketing agencies to conceive and create a multivendor digital project ecosystem that is flexible, scalable and brings standardised project administration, management, and development processes, workflow and governance. The Instillery’s Pipeline Creation Tool (PCT) offers a cloud-based toolset and process framework that includes automated project creation across best practice SaaS tools that encompass the full lifecycle of a digital project’s documentation and admin needs. The tool automates the entire process from creating a client brief through to code deployment and review.
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