This category aims to recognize organizations that are aggressively disruptive in the use of new digital technologies and business models. They utilize ecosystem awareness for constant business innovation and are fast-moving targets for competition.
Generally, these organizations are new market entrants or innovative incumbents which are leveraging digital and disruptive technologies like Big Data/Analytics, Cloud, Mobility, IoT, AR/VR to transform products/services, industries, or value propositions. We will award organizations that have achieved excellence and discernible results across areas like (but not limited to):
To adapt to the evolving nature of the digital economy, this category is now known as Future Enterprise of the Year.
Want to read up on the other categories? Head over to our Awards Categories page.
|Singapore-based start-up Coda Payments enables digital content providers to accept cardless payments from customers in Southeast Asia. Its flagship offering, Codapay, interconnects millions of users in the region with hundreds of content providers and payment channels (ewallet, banks, convenience stores) through application programming interfaces (APIs), allowing users who do not own a credit or debit card to purchase online content. It also operates a consumer-facing storefront, Codashop, a game top-up website that offers digital content consumers a seamless purchase experience of game credits from existing content partners. Traffic on its platform can vary from a couple of thousands to up to 300,000 transactions per hour at peak times. To achieve a seamless customer experience, Coda Payments must maximize resource utilization and implement modern technologies to reduce costs. It relies on digital technologies to proactively manage its cloud capacity and platform performance, content delivery networks, offline loading techniques, and progressive web app techniques, among others, to deliver desired outcomes. Presently, the company has more than 1 million gamers across the region subscribed to push notifications and millions of unique active users per day on the Codashop website at peak times.|
|Angkas was created to help solve the transport problem in Metro Manila. In a country that ranked third in traffic congestion in Southeast Asia, commuters were forced to take alternative transport options that were unsafe and illegal, such as the habal-habal, which was driven by motorcycle riders that did not possess proper licenses and training. Although commuters acknowledged the risks by riding these, they had to patronize them to get around the Manila traffic. Angkas allows commuters to book professional motorcycle taxis on-demand, cutting travel time in half, and offering a safe and efficient alternative that is up to 70% more affordable than cars. It also ensures safety by requiring stringent background checks, skills tests, and safety training for its bikers, and providing quality helmets for both passengers and bikers. The mobile app adds an extra level of safety as Angkas tracks all bikers and bookings on the platform and, should there be any issues, a dedicated customer support team can be reached via phone, email, or social media. Insurance coverage is also provided to both biker and passenger in case of any emergencies. Through its platform, Angkas has also provided habal-habal drivers the opportunity to earn two to three times of the country's minimum wage and destigmatized the formerly illegal practice to treat it as it was: a necessary and affordable transport option for the gridlocked streets of the Philippines.|
|Shopee is a leading online shopping platform in Southeast Asia offering a convenient experience to users eager to shop anytime and anywhere. As part of its commitment to excellence, it launched three programs to support its vision, namely: Shopee Live, Shopee Guarantee, and the Global Leaders Program. Shopee Live aims to bring users to their favored brands and retailers by allowing sellers to conduct live product demonstrations and reviews. Equipped with a chat function, customers can ask questions and get feedback in real time. With its rich and interactive media content, customers are continuously engaged, spending more time on the platform, which resulted in increased sales by brands and sellers up to 75%. To address safety and authenticity concerns, Shopee also released the Shopee Guarantee feature, in which it holds payment temporarily until a deal is fulfilled. It offers end-to-end security for both buyers and sellers by eliminating fake orders, ensuring payment, and acting as a dispute mediator. Finally, to support the organization’s growth and to foster an innovative culture, the Global Leaders Program was launched to identify and attract high-caliber talent. With its multifaceted recruitment and rigorous talent development process, Shopee developed its branding as the employer of choice for recent graduates. As such, Shopee delivers elevated customer experience befitting a service provider in the digital age by taking a customer-focused approach powered by digital technologies.|
|Kyobo Lifeplanet Life Insurance is South Korea’s first online life insurance company and has differentiated itself with an auto-underwriting system. Given that underwriting is at the core of its business, it looked for opportunities to reduce the burden for its underwriters, increase efficiency, and accelerate the underwriting process. Using machine learning techniques and artificial intelligence (AI), it has developed an underwriting prediction model and an underwriting emanual as well as enhanced its underwriting business rule. Instigated via two major algorithms, it automated the full assessment of various items in a contract to arrive at a data-driven decision. With over 31 variables and 100,000 data points, the system is still evolving to improve the precision of its results. In a span of three months, the accuracy of its prediction improved from 92.8% to 98% through repetitive learning. Using a deep dive data analysis, Kyoto Lifeplanet Life Insurance extends its services to confirmed customers via registration and subscription. Because of the collaborative efforts of its IT and business departments, Kyoto Lifeplanet Life Insurance’s auto-underwriting rate has increased by 15.3% over the past year. Building on the success of this project, it plans to use the system as a reference model to promote digital transformation in the entire organization.|
|Founded on the principle of solving everyday challenges with digital technologies, Gojek started as a call center for ojek bookings in Jakarta. Through consistently listening to customer feedback, it evolved its business into a consumer, driver, and merchant application. A premier on-demand multiservice platform, Gojek has disrupted the transportation industry by bundling ride-hailing, food delivery, and grocery shopping in a unified system. Operating in 167 cities and districts, it deploys over 1 million motorcycle drivers and provides them with optimized routes to service its 2.5 million customers. Through a cloud-based solution, Gojek captures and analyzes 5TB of data every day and leverages this information to inform drivers about locations with strong consumer demand. Whether it’s transporting a person or delivering a food item, the system matches the drivers with corresponding requests as quickly and as accurately as possible. These efforts, which put data science and machine learning at the heart of the company's operations, play a key role in understanding the unique demands of customers from different markets. But beyond being a business, it has supported upward economic mobility for thousands of Indonesians. In the food delivery platform alone, there are over 300,000 merchants, ranging from established restaurants to individuals selling food from their garages. Considered as one of the few Southeast Asian unicorn companies, Gojek utilized big data analytics to demand forecast and enforced a data-driven culture, dynamic decision-making, and future-ready operations to its ecosystem.|
|ReArk is a platform that enables users, retailers, and brands to build 3D models and AR experiences. Its founder and CEO, Harish Pawaskar, envisioned ReArk as an innovative avenue to record and preserve their experiences and to share their creations to the world via social media, social messaging, and digital applications. Recognizing that 3D content creation is a knowledge and skill possessed only by a few, ReArk pioneered the Create 3D Model feature in its system, which simplified the process of producing 3D content. In the span of eight months since the release of this feature, ReArk has generated over 1,500 new requests to create 3D models. To support this, ReArk has developed APIs and plug-ins to seamlessly integrate its solutions into various ecommerce platforms, established B2B tie-ups and partnerships, and built a community. With over 5,200 registered users, ReArk has helped individuals to reimagine technology-led design. By empowering users of all types — students, designers, sellers, and enterprises — ReArk plays an integral part in reliving and sharing memories and preserving the cultural heritage of India to make it accessible for future generations.|
|Through its reinvention of China's traditional tea-drinking culture, HEYTEA has successfully attracted a new and younger generation of customers. Since its launch in 2012, HEYTEA has seen its stores with queues of customers willing to wait as long as three hours to purchase its products. The brand has since expanded to over 200 stores across China with over one billion yuan in revenue recorded in 2018, as HEYTEA has turned to technology to service its tech-savvy market. The HEYTEA GO digital engine found its starting point through the superapp WeChat through a Mini Program and now serves as the thread linking HEYTEA user operations, store management, operations management, logistics, and big data management, and is used throughout the management of the company. In less than one year, HEYTEA GO has accumulated over 10 million users, driving continuous month-over-month sales growth. By gaining further insights on its customers through the HEYTEA GO Digital Engine, HEYTEA has also successfully expanded its businesses overseas, as it secures a new round of financing and unlimited possibilities for future business development.|
|McCarthyFinch was launched as a joint venture between law firm MinterEllisonRuddWatts and tech VC, Goat Ventures, to explore the impact of artificial intelligence (AI) on the legal industry. Around 600,000 New Zealanders and Australians are denied justice each year due to the costs involved, time and effort required, and complexity of the legal system. McCarthyFinch's goal is to reshape how law is practiced and accessed. Its team of leading PhDs, legal engineers, and award-winning lawyers built a legal AI platform, Author, to read, write, and reason like a lawyer. These tools are helping industry leaders reimagine their businesses, create superior technical oversight, speed through tactical and operational decision making, and deliver unrivaled transactional efficiency.|
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